G & M Appliance Repair Inc
Rockton, IL · Appliance repair service
- Address
- G & M Appliance Repair Inc, 13745 Cassidy Dr, Rockton, IL 61072
- Phone
- (815) 282-5068
G & M Appliance Repair Inc is a home service pro located in Rockton, IL. It is one of 17 home service pros listed in Rockton. Its 3.4-star rating is slightly below the Rockton city average of 4.6 stars. It ranks #5 among Rockton home service pros by combined rating and review volume.
Customer Reviews
First time G&M came to do work at our house, he did an amazing job, very knowledgeable and helpful. So when we had another issue with the same appliance we of course called him right out. He showed up and didn't complete all the work he stated he would do for us. Collected some of the finances for what was done and left (cost of dishwasher). He never called us back to complete the work. Very disappointing. A year goes by and our appliance once again has issues, this time however we vote to just replace it after determining repairs would be to costly. During the initial assessment, we find G&M had dropped a tool into the back of the dryer which destroyed the drive belt, which caused this issue in the first place. All this said, today, over a year later, G&M sends me a bill for servic
Our subdivision contracted G & M appliance out to fix any repairs. When I have called them, I always have to leave a message for someone to return my phone call (no matter the time). In some instances they do not call you back. We have had our dishwasher fixed for the same problem 3 times, not sure if its faulty dishwasher or poor repair. The last time I asked for someone to come repair a problem, I was given a 2 hour window and no one showed up, not even a call to cancel or that they were running late. When I left a message on the answering machine of my complaint, they did not have the decency to call me back. POOR SERVICE...DO NOT RECOMMEND!!!
Don't waste your time. No one answers the phone. You have to leave a message and no one calls back. My home warranty company said G & M would call me within 24 hours. They did not. I left them two messages. They never called. My home warranty company left them another message and they still didn't call. I wasted four days without a dryer. I called Appliance Hero and they were out the next day.
I have about $25k in appliances...and when my dishwasher needed service Bruce was not only knowledgable and helpful in getting us repaired but nice too. I sent him an email with pictures and serial numbers and he got parts ordered and installed at the end his day. Hopefully I won't need his services again soon...but if I do I know who to call.
Fridgidare assigned me G & M Appliance Repair to repair my 3 month old freezer. Bruce checked out the freezer and said he needed to order parts and the parts are on back order so they may take a little time to get in. No problem, i started calling for an update after 4 weeks, left numerous messages and I never even received a call back. If I could give this company no stars I would!
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.