GCO/The Floor Trader

I been forced to buy from them bye wolf construction company and its been a year since they finished the job unfortunately we called to inform them that there product is not good and they said we have a life time warranty still no response to solve the problem and by the way its not wood its vinyl flooring

People! The (initial) customer service, selection, and purchasing process was A1. Installation onward has been a nightmare. Our den area vinyl flooring started to bubble up after 2 months. Flooring in upstairs and downstairs bathrooms started discoloring shortly after which I later discovered was due to leaking that was happening beneath the flooring due to the contractors not properly reconnecting the toilets. Most days there sits a puddle on the (brand new) carpet outside of the restroom. I am GHASTLY afraid that there is mold presence at this point. Mistakes happen, I can’t discredit the company entirely. The INEXCUSABLE OFFENSE is that Chase and others were made aware of what happened, admitted responsibility, but have neglected to correct this botched job. We’ve been jacked around for

Customer services sucks, I purchased some carpet and informed the man I'll be back the next day to pick it up. I called so to have it ready so I can come get it, and they sold it. Never offer me another brand or color. When trying to get my money back, it was a hassle

They are honest and trustworthy. We had an excellent experience.

Chase and Jim convinced me to buy a glue-down carped for my studio/music room, since the concrete is older and could crack and loosen over time. It saved me A fair amount of money,it looks good, and it’s comfortable. Honest and timely.