Gold Star

Gold Star replaced our very old furnace today. The appointment with Shane for the initial quote was at our convenience and the price for what was included beat the other two quotes we obtained. The service techs were polite and professional, work was done as stated in a timely manner. Jason, Nate, David and Josh did a thorough job including all system checks. We were very pleased with our experience and would not hesitate to recommend Gold Star.

Gold Star replaced our very old oil burner furnace last summer. The appointment for the initial quote was at our convenience and the price for what was included beat the other two quotes we obtained. The service techs were polite and professional, work was done as stated in a timely manner. We even had a little AC work done as a courtesy, it was a very hot day and we were grateful! We were very pleased with our experience and would not hesitate to recommend Gold Star.

Would not reccomend! I'm very unimpressed with Gold Star at this point. (I couldn't even get a call back when I made a complaint about my frustrations. They got their money out of me for no work so I guess I'm not a valued customer anymore.) I got an offer in the mail for a $70 maintenance special. I got right on it because I just bought a new house and knew it needed a tune up. The tech that came out was very nice, but explained that he wouldn't be able to service the system because of the age. Realizing that he decided to have his boss, Shane, come out and diagnose what could be done. Shane quoted, of course, that we needed a new system for $9K and did no follow up on whatever parts of the tune up COULD be done. Out of 25 points that were supposed to be hit I think only 3 of them got do

From start to finish was a great experience.. Started out with a service call Barry kept in touch with us about his ETA.. Very nice .. The system is 15 years old ... Ok you Know Freon next year is not available or super expensive. Shane came gave us a price . We now have a new MORE EFFICIENT UNIT ... thanks for your honesty and expertise.Lou & Dylan super clean an neat 10 stars for GOLD STAR

Called about three weeks ago for a preventive maintenance service, didn't really have a day available that fit my schedule so I decided to take the Friday afternoon time slot between 2pm and 6pm on July 14th. Well, that times come and gone, no one available to take a call, I've tried 3 x today to at least get an idea since they didn't call me. Literally about half a day of my work to have no one show up or even so much as call. Guess they've got enough business they don't need mine.