Grass Works Lawn Care

I had this company mowing my lawn on a supposedly bi-weekly basis for the past few months. Beware: They Charge Your Card On-file At Their Own Descretion! I cancelled my lawn service subscription today because I was charged BEFORE any services were done TWICE without any prior notice. On the dates I was pre-charged there was no mention of what dates the pre-charged lawn services would be done. When I called their office and asked about the latest invoice, my lawn had not been mowed yet, I was told it was because of the Labor Day Holiday. After requesting cancellion of the service, there was no mention of when the final pre-charge would be refunded over the phone or by email.

I was a client of Grass Works Lawn Care for a while, using them for both my own home and a family member’s home who is unable to do lawn work themselves. I originally signed up for their higher tier service, which was supposed to include mowing and edging twice a month, periodic hedge and bush trimming, and quarterly fertilizer applications. I eventually canceled service at my own home due to poor communication and questionable scheduling. While they technically came twice a month, the timing often felt manipulated. One December they showed up on the 1st and then again on the 31st with no advance notice. When I asked about it, they blamed the holidays. I would have been fine with that if it had been communicated ahead of time, but instead it felt like they were just playing the numbers. I

Grass Works is scam or is totally incompetent! I'm a Real Estate Investor and Property Manager and I have several properties in my Austin Portfolio. I hired Grass Works in the beginning of 2023 to take care of a perfectly rectangular 50'x24' perfectly leveled new bermuda lawn, with the scope to make it fantastic in 24 months. I spent almost $5,000.00 and today I don't even have anymore a lawn. Here in attached you can see the pictures of how it was before and how it is now after 24 month of Grass Works care! I was never able to speak with someone able to explain to me what they were going to do to improve the situation that was clearly getting worse month by month. I asked to see the records of their services, they said that they don't keep records of the services. I asked them to explai

Grass Works has been cutting and edging my lawn for years, and they keep it looking clean, crisp, and well-kept without any fuss. Sharp lines, neat finish, no mess left behind. They show up, do great work, and make the yard look like I’ve got it all together Thanks Grass Works! Highly recommend.

They build you up and hype everything up, I was here when the estimator came to the house but everything else was done/run by my wife. They give you a day of the week that you're to be ''scheduled'' but then come a day or 2 later when you've made plans or want to let the dogs out. I get that the pets best be indoors when they're gonna mow for security reasons but come work on the day YOU SAID the workers were gonna do the job, not after and then blame us for not ''abiding'' to your rules, at first I thought it was because we chose the basic mowing service but it seemed to be a regular thing. I would not have been upset if I didn't see my wife so upset because her plans were ruined several times because Grass works can't get organized. Be consistent or don't make any promises you can't kee