Hattan's Appliance Repairs

NO NO NO! Don't use this company! We tried to give Hattan's the benefit of the doubt. We purchased a complete kitchen from Standard TV and Appliance in 2017. When our GE refrigerator started malfunctioning four years later, Standard didn't have enough technicians (after pandemic) and referred us to Hattan's. I was excited to use a company from the same town. They answered the phone and scheduled us quickly. The service was done as soon as the part arrived and the price was fair. When our dishwasher went ka-poot in June 2023 I didn't hesitate to reach out, despite seeing a lot of negative reviews. Again, they were responsive and replaced the control board. A $500 dollar repair. Fast forward to October of 2023. The dishwasher stopped working again and exhibited the same symptoms

Short review: If you can, avoid using this company for appliance warranty purpose! They will not fix the issue, not return calls, and take 3-4 months to not even fix the problem. I would give negative stars if possible. Took almost a month to get the first tech out. Tech came out and told my fiance he "fixed" our fridge door issue. When I got home I realized he didn't even touch the defective part. He replaced the perfectly working hinge instead. Called them back out to look again. They had already closed the case so I had to reopen another case! Then it took another month for this tech to reevaluate and say he had to order parts. After he left it was weeks and I never heard a word. I called several times. However, their voicemail is constantly full and you can not leave a message. So

I’ve noticed within the past month or so this company has had a bunch of people rate them 5 stars, likely in an attempt to boost their overall VERY POOR rating. I have a hard time believing these reviews are real. Like majority of the previous reviews here, we were directed to Hattan’s through the warranty we bought for our fridge. A technician came out relatively quickly, told me he needed to order a new door as the design of the new fridge was flawed. Seemed honest. It took a month or so for the technician to come back with the part and to get him scheduled (with many calls and my husband leaving an unhappy voicemail). When he came back, the door he had ordered didn’t have the part in it that he needed! So he was there all of 15 minutes, told me it would take 2 weeks for the new door to

I feel I got hoodwinked. My dishwasher wouldn’t drain. Our under sink drainage system came apart so the flood sensor plug activated. They told me it was the control in my dishwasher so it cost me close to $500.00 to replace. When I tried to explain the dishwasher was only two years old and I thought it was the flood sensor plug they didn’t agree and told me without the new control in the dishwasher it would happen again. Well, it happened again!! Not calling them for help!!! We are elderly and my husband has dementia. He no longer can do any household repairs. This experience with Hattan’s was the deciding factor to buying a home warranty policy. Hoodwinked & very angry about Hattan’s!!!

Literally a nightmare. My warranty booked this company 4 months ago -ordered parts. Tech came in told me my dishwasher was garbage. Refused to put new parts and left. My dishwasher spewed water all over the kitchen floor and grinder to a halt. Same error code. Called office within 10 min of tech leaving no answer. Left angry voice mail. They never called k followed up had service for today. Owner called they sent my parts back. The worst company ever. Called warrenty to get new service. This is unacceptable.