H.D. Johnson

Avoid avoid avoid. Charged 800 dollars to tell me that a bulb was broken and spent 4+ hours at my house “running tests” to tell me that it would be an extra 3000 dollars to get the issue fixed. I called the company to which they replied that it seemed like a lot of money that I was charged. Was told the owner would call back twice but never did hear anything. I’m not one to leave reviews but if I could help one person I was willing! I’d give them 0 stars if I could.

The service that I received was excellent. The service provider was on time, polite, explained what he thought best to do and was able to explain what other updates was needed to have done in my home to have a better running system.

STAY AWAY!!!!! Unfortunately, I didn’t have a great experience with this company. To summarize my issues: They have a business model that is setup to OVERCHARGE customers. The Details: Esitmate was for $750... When work was complete it was close to 3 times that price. Person that came to perform assessment who was knowledgeable was not sent to perform the work, 2 individuals who were not extremely well versed (1 was an assistant that was needed - just watched the more season person do all the work or sit in the truck) were sent to perform the work. They charge hourly which is crazy since the guys doing the work made mistakes that had to be corrected on my dime. Like waiting to drain a plumbing system without opening a bleeder valve or installing a shutoff valve w/ bleeder, with the blee

Gouge left in my night stand right where work was done. Office manager did not stand behind this and was dismissive. I have to pay for the repairs now. It’s just sad that people aren’t honest. I would have been happy with a gesture - $50 off the bill or something. The plumber had to enter my bedroom in order to get to my closet which accesses the back of the tub. So there is no question he was right by the side table that was gouged. I was charged by HD Johnson for caulking the overflow. There would be no way to access the back of the overflow except from my closet. So denying he was even in my bedroom is clearly not the truth. This company unfortunately lies. It’s too bad because if honest, it could have been solved reasonably. No investigation was made, just a rather abru

Recently our heater decided it had lived a nice long life and so right in the midst of cold temps in DC we reached out to our trusted local company HD Johnson. Jeremy came out to do the assessment. Jeremy was great and he offered a couple of options as well as his recommendation. Jeremy is knowledgeable about this subject and so we set up the install. Jose was awesome and he showed up bright and early with Marlon. They spent the day ensuring the old heater was removed well and the new one installed with expertise. They were a joy to have in our home and know that you’re in the best hands with HD Johnson. Tell Rhonda your challenge and she’s sure to get you someone who cares and will help you out!