Heatwave Heating & Cooling - Illinois

I posted a review about a year ago when I had them install my furnace. They were very good. Less than a year later the furnace stopped working. Trying to get someone out to look at it took 4 days. I had to drive to the office to talk with them. They have been to fix the furnace 3 times now and it will only run a couple days before it quits again. They say they can't fix it because does not show an error code. I feel like when you buy from them they don't think they have to fix the equipment they sell. Customer service is none existent.

Problem shooting was through and not rushed. A diagnostic report is also checklist of all working parts of the system, nothing was missed. The technician was great at taking a phone call from my spouse that had additional questions. Thermostat equipment from Heatwave is user friendly. The thermostat face plate displayed a warning to call for service. It was noticeably hot in the house, however first time for a warning notification. It is nice to have equipment with the ability to display a faulty message, there was no guessing if equipment needed service. I called Heatwave before 7:30am answering service took my message. Rep. from Heatwave had two technician at my home before noon. Becky and her assistant were polite and professional. My past experience with Heatwave employees has been

Our water heater went out last night and Heatwave had our technician Becky here first thing in the morning! She evaluated the situation and gave us options to consider. She was able to take care of us quickly and affordably. We are Comfort Club members, so that got us in quickly and also saved us the diagnostic fee and a percentage of the labor fee. I was very pleased with our experience and will definitely use them again!

I am a first time homeowner and called Heatwave when my furnace started to not work properly. They responded to my call right away. Jake, the tech guy, was ready to go at my house 15 minutes early, too. He was time efficient, honest with what route I should go to completely fix the problem, and extremely helpful with financing options. I will definitely recommend Heatwave to my friends and family.

I can't complain, my house was built in 1982, and my AC died yesterday, in August of 2017. That's a pretty good run, but you're never ready for another major expense. Thank GOD for Dan, Kyle, and the entire crew at HeatWave. Within a couple hours of my call, they had people out to determine the sad state of my old AC, and help me get aligned with a new one. And the price was WAY better than I anticipated. They have been great. Everyone is so nice, and professional. Thank God there are still places you can go for quality service, delivered with integrity. Thanks so much gang!