Henny Henden Pools

DO YOURSELF A FAVOR AND READ BEFORE GOING INTO CONTRACT This company resurfaced my pool 3 years ago and suggested I add a gray color to the marble dust, which I did. The pool was gorgeous when done. Within the second year, the resurfacing began to wear off. This year, even more so. it now looks like a big dirt spot. Also, the original floor is now showing up throughout the pool. Clearly not enough product was used. The floor and walls are rough. I called to schedule an estimate for repair. I was told Denny would be here at noon. He was a no show without even a courtesy call. I have had my pool resurfaced 3 times over it's lifetime and each time the job looked good for 10 years. This job looks awful after 2 years! Any good reviews must come from friends and family. Be careful in making

I have used this company for a few years to open and close my pool. never really had problems until now. Also use them for furniture wrapping. This year it is the worst. They came so late to open pool. They left without putting new filter on, that they were supposed to show us how it works. When they installed new pump they said when we opened the pool they would show us how it works. Never did. My husband figured out the next day how to run filter. The annual cleaning this was delayed. They showed up, but said pool was too dirty to clean so it needed more time for filter to run. Scheduled it with the office for Thursday afternoon. Office said could not schedule a certain time, but could put in for after 4. They sent someone in Wednesday when we weren't home. Then no one showed on Thursda

I recommend Henny Henden Pools to everyone, if you want a job well done then this is the company to use. The entire staff is pleasant, efficient, and professional. All of my experiences with their staff have been exceptional and they are very knowledgeable, so I knew I was in great hands. I am always very pleased with the pool service, power washing, and shrink wrapping especially (my furniture looks amazing when its unwrapped come spring time)!!

Excellent service from the technicians, Jose and Josue are my favorite. Also, great office communication especially when it’s after hours and the phone is always answered or I am called right back. Very satisfied with my pool maintenance this season. Coming from a very unreliable pool company to Hennys was a breath of fresh air. Everyday I have a clean pool all issues resolved within a day. Great job to the Henny Staff!!! You have a customer for life here!!!!

After years of working with Henny's I had a very bad experience today. When I called to find out a time frame, and did not hear back for over two hours, naturally, I became frustrated. I called back again, and was screamed at by Joe, and hung up on. He actually said to me "I am getting sick of you" and other various comments that were completely inappropriate for a business owner to say to a long time customer. I kept my cool until the end of call when I screamed back "Now, I am screaming... do you like this?!?!" Horrible customer service! Needless to say, we cancelled and will be taking our business elsewhere this year, and going forward. I guess when you "have over 6,000 customers" losing one is not really a big deal. Lots of luck, Henny's