Henson Robinson Company

I needed my thermocouple replaced on my water heater because the pilot kept going out. When I made the appointment, I told them as such. They did not bring one with them and included the time to go purchase the thermocouple (about 30 minutes) in the final bill. Sadly, the thermocouple was not the problem, so they came the next day and told me it was the vent to the closet. Before they came, I did my research to conclude that the next best step was to replace the water heater entirely, so I was expecting a quote for that. They didn't provide a quote. And the pilot went out again. At the third appointment, they kept focusing on the vent to the closet and the ventilation system in the whole building until I finally asked for a quote. The technician indicated that he was just going to tell me.

They did the diagnosis on my furnace and were to come back and replace the faulty parts. It's been a week now. I have made multiple calls but no response from them. Very bad work ethic. Avoid if you want piece of mind!

Do not use Reliable! This place is out to rip you off! We made the mistake of calling Reliable to fix our leaky kitchen faucet and sink sprayer. The serviceman arrived reasonably on time, took 15 minutes to find that we needed a new sprayer head and washer for the fairly new Delta faucet. He said he did not have a suitable washer on his trucks or a sprayer head and would have to go to a supply store and find them. 45 minutes later he returned. It took him another 10-15 minutes to replace the washer. He told us we should just go to a local hardware store to replace the sprayer head ouselves, which we did later. He left a bill with neither his name or an amount on the bill, and said we would receive the bill in the mail. Several days later we received a $218.00 bill for replacing a w

When I called into Reliable about a special winter sale they had going for furnace maintenance Christine was very prompt and professional. She set me up right away and answered all the questions I had about filters. She went over safety due to covid-19 to ensure myself and the technicians would be safe. As someone who hates talking on the phone, she is someone I wouldn't hesitate to call again next winter. When the technician arrived he was thorough. He explained how to keep my air in better quality with my dogs and wrote down the best filters that I should be using. After using Reliable I can say they're employee's truly care about their customers and I will be a repeat customer myself.

Andrew was amazing! He was so thorough in his explanation of what needed to happen to fix an issue that was causing a leak that I couldn't figure out for YEARS. He was so great at working with my schedule as well as my tenants. I would 100% call him for any HVAC issues I have in the future!