Heron Home & Outdoor

Disappointing! Have been with this company a number of years. They apparently were bought out at some point and have new ownership. My lawn began dying from untreated grubs a few months ago. These pics from September 2025. It’s now December 2025 and my lawn looks horrendous. They still bill you the same and I’ve requested new sod in damaged areas no response. Additionally the manager’ who recently called me said to wait to see how my lawn looks in the spring//?. That’s just shy of an almost a year (9 mos) my lawn has looked horrendous even under consistent treatment and proper watering. They should have treated for the grubs without me having to point it out and they are not willing to make it right. Making this review after speaking to the ‘manager’. I just want sod replacement in the dam

Like the last two 1 star reviews, my yard looks terrible. We’ve been loyal customers for over 10 years without any issues until this year. We used to have a yard we were proud of, but now it is embarrassing. Over the last several months, we’ve received conflicting explanations for the decline. On one occasion, it appeared the technician didn't even treat the yard-he simply placed a sign, and others confirmed there were no notes indicating any issues with my yard. Ive been told multiple times that someone would come out, but no one ever showed. Recently, the territory manager, Jon visited. I told him we would not pay another dime. He was apologetic, said he understood, and promised to make things right. He committed to aerating the yard last Tuesday and then plugging it at no charge.

I hired Heron to care for my newly planted lawn, and after six months, it's now full of weeds. I've sent numerous messages, and no one has resolved anything. The lawn is full of weeds, and there's no grass left in some areas. They're always apologizing that they need to check the irrigation system, which is fine since it's a newly built house. I hope they resolve the problem because I'm throwing my money away

Angel has been servicing our house for several years now and has done a wonderful job! He is always friendly and helpful. Upon starting our Heron service, he was able to eliminate a bug issue we had that a competitor did not take care of…and the bugs have not returned since. We are very happy with our Heron pest control service!

Very disappointed with Heron. Been having this issue for at least 2 months and each time they come out, I get a different story about what is causing the grass to die. Most recently they told me I needed to increase watering because of heat damage. Yesterday I was told it is fungus because of too much water. They also can't get weeds under control.