Hobart Service

Do not get Hobart equipment if you can help me Do not get this company to service your equipment if you can also help it Calling this company is a joke

I called them to come look at a commercial oven we were having issues with. The first call I made, I was on hold for about 15 minutes until someone answered, not a big deal, but the conversation I had with the person that answered may have been the most unproductive exchange I have ever had with a business. First, he almost seemed like he didn't know he was getting a call, he just said "Hello?", I told him I was having an issue with an oven and needed to know when they were available to come out, what they charge hourly, and what their after hours rate was because it would have to be done after hours due to the busy kitchen. He said he didn't know what they charged, and I would have to talk to a dispatcher about when they could come. I said ok well how do I talk to a dispatcher? He took th

Such a bad experience with their customer service. I have worked with them for five years and on Tuesday I requested a service call for repair on my 2 deli slicers and the lady who sets the appointments cancelled mine twice and then when she finally set me up for Friday she decided to cancel because she had a “contract client” in other words a more important client that required my spot. She DID NOT call me to let me know she cancelled my appointment for the service repair leaving me with no slicers for the whole weekend. Such nasty customer service.

Terrible service, took weeks to get a minor repair done and we took slicer to them so no fee for travel but they still charged a travel fee. When questioned they said the technician needed to travel to their facility. If you would have told me that no matter what you charge a travel fee then I would have had them come to my business and had it done right on the spot. $50 part cost me over $900 to repair.

Horrible customer service. Their technican George first throws his cigarette right outside on the floor of our business before entering. Then takes weeks to come back to fix the issue. He didnt call to schedule or anything, just randomly shows up, just so happens we closed early....because our equipment was broken for weeks and we cant produce anything. So he gives us an attitude because we are closed and says he will be back the next day. Then guess what.....HE DOESNT SHOW, SHOCKER....and now here we are another weekend with broken equipment courtesy of hobart and their technician. Oh and dont even bother calling customer service because they innocently are at the mercy of these technicians