Home Design Contents Restoration

DO NOT HIRE WBN Home Design! We hired them to pack and store our household goods while we did construction on our house. I wish I had read the Yelp reviews beforehand because they are just as horrible as the other reviews indicate. They packed up our furniture and goods on the first floor of our house and kept them in storage for 5 months. We weren't living in the house during the time, so we didn't find out until a few months later that one of their staff members had used our toilet and, since the water was off in the house, couldn't flush. So they left fecal matter sitting in the toilet for 2 months. In total, they charged nearly $50,000 to store our goods for 5 months. Thankfully, this was covered by our insurance, but they hounded the insurance company every single day for their paymen

This is possibly the worst company I have ever dealt with, in any industry. Their rates are much higher than other companies'. They said they'd "work with [our] insurance carrier," but once a price was supposedly settled upon, they turned around and demanded the difference from us. In total, we ended up paying about $4000 more than we would have through a different company. They are also very aggressive with the payment reminders. Even before payment was due, we were receiving bills, either through email or snail mail, every week; once payment was due, it increased to about 3x/week (and they expect payment within 5 days). I suppose if you're very forgetful, it would be a good thing for you, but I just found it annoying. Also, a number of our items were returned damaged, including a

It is not a practice of mine to leave negative feedback. I'd rather praise good behavior, but for Home Design I'm going to brake my rule so I can hopefully save someone else a lot of trouble. If I could give Home Design zero stars, I would gladly. The whole experience with this company has been a nightmare. Instead of helping to easy the stress in a super stressful situation (our apartment was flooded) they made it worse. I wasn't the one that chose this company. My landlords' insurance did and what a mistake. They broke and damaged some of our stuff, didn't return all of our property and even included property (clothing) from another customer (I ended up having to donate them because I couldn't get anyone at Home Design to respond so I could it back to it's owner). Communication was horri

This company should be given lesser than a 1 star. A negative if possible. This people caused our family distress and they want us to pay more than needed. They held our things and furniture hostage until we could pay them the Huge amount they charge us. Attention: NEVER USE THIS COMPANY. My old man who suffers dementia, ended up signing the contract which they never gave him time to read. The guy was under so much stress already. When I called them regarding it the girl said "I'm sorry but he signed the contract."

I wish I could give this company negative stars. Please people do not use this company to pack out any of your things. They will nickel and dime you. They do not have sufficient amount of trucks to move your things pack in time. I had to wait about 3 weeks for them to give me back my stuff. These people were in contact with my insurance claims adjuster and I assumed that things were resolved because they did NOT notify me about any last invoice or non payment. Instead they sent it to collections. How can I know things were not resolved if I did not get any notification? They have could have sent letters to me in the mail! Am I supposed to read their minds? I'm not a Jedi. These people will make matters worse for you. At the time, my house was flooded and I made the mistake of trusting t