Home Services at The Home Depot

Worst service and experience with flooring. Great setting of appointment for measurements. However person arrived and said could not measure as he needed to see the single cabinet in the kitchenette before measuring. So rescheduled that when cabinet was in. They gave us an estimate which we paid the same day 2/24. Only needed 10 boxes of LVP which I knew the store carried (1 box had been bought to make sure correct color etc). Followed up a week later as no receipt was issued and no one could tell where the order was. Called couple times and flooring staff could not help. Called installer 2x and they said they could not do anything until they got message from HD that all materials were there. I called today 3/9 and they say they have the materials. I call installer and tell them and they s

It was real short visit got a can of spray paint to paint an appliance and a half inch brass fitting for gas outlet. Notice there was a very long line and only one cashier. People were getting somewhat upset because there was almost 20 people in line. I walked over to the information counter. And as I was headed that way a cashier walked past me and I said only one of you guys working tonight as a cashier. He says I'm opening one right now. I went and got checked out immediately instead of having to wait for 20 people to check out. Then the line diminished very quickly. I just got really good timing. And I'm going to continue to believe that.

Buyer Beware. When you purchase countertops through Home Depot, they subcontract your oder out to Front Range Stone. You are then at the mercy of this company for all dates and decisions made thereafter. We paid for our countertops on November 13th and they weren't installed until January 4th. Our Home Depot receipt clearly states December 13th as the estimated install date. Front Range Stone took no responsibility for the delays, even though their company failed to return calls. I offered to email my phone records to prove our efforts in communication, and I was literally laughed at. If you have any question of whether to discontinue service with them, do it BEFORE they install. They told us they can't review anything in terms of refunds or compensation until after the install, so o

We were in desperate need of a refrigerator and called the store. They said they were with a customer and would call back. 7 hours later no call. We bought one from Lowes and is being installed first thin in the morning. This is the second time in two months we received terrible service from this store!

Dropped off and met with the kitchen design team over 2 weeks ago. I have called several times and am always getting the run around. They are not interested in helping us at all. I will end up spending money elsewhere.