Home Services at The Home Depot

I'm usually pretty accommodating, but I've now had two bad experiences with their Home Installation services. On the first, we ordered a new front door. Of course, the required size was just a smidge off of standard so we required a custom door. That took several weeks to come in, after which it took another three weeks to get an install date on the calendar. Once the door arrived, it had a 1.5" scratch in the middle of the paint on the front of the door. The installer (hired out by Home Depot) made me aware of it when he arrived and offered to replace the door but informed me we'd be looking at another 4-5 week wait between remaking the door and setting up a new install. He did let me know that if I made the Home Depot aware of the issue that they would send me some paint to cover up

I had told the salesperson about the electrical problems in the garage when he was here looking at how to install a mini-split system. He said NO problem.....they'd take care of everything. The installers came out and left within 20 minutes because they couldn't install it. After 9 weeks, they are telling me I need another electrician to come out first THEN they'll install it. That wasn't the deal that was made. This isn't the first time they've jacked me, either. I would NOT recommend this service to ANYONE :D. this is incredibly awful service, it's almost laughable......almost.....but I've been waiting for the salesperson to fix the situation and he doesn't seem to care. Moved on to the next victim. Save yourself....RUN

I don't leave a lot of reviews, especially bad ones, but I had to express how terrible my experience was with purchasing flooring at home depot and urge others to seek out other options. I purchased $5,500 worth of flooring from Home Depot in July, and it is September 14th and I have still not received the product I ordered. There is something seriously wrong with the team that does ordering and delivery. I have run into so many issues it's almost comical. First they never called me when the order was in to schedule the delivery, and because it was bamboo flooring and needs 72 hours in my place before the install, I had to push my install date out over a week. After that, they delivered the wrong flooring. I had to reorder and wait 7-10 business days for the new flooring to come in, and am

Do not buy a door from Home Depot! I attempted to buy a door for my home from them over 3 months ago and still have not had it installed due to multiple employee errors. The online project management system does not work and the customer service is below par. First, they screwed up scheduling the measurement; then duplicated my order and didn't know which door to order; the door they did order was the wrong one and didn't have a place for the dead bolt; and the customer service representatives have done little to nothing to improve my experience. I will not be using Home Depot for any large home improvements projects; they can't seem to get anything right.

Home Depot went out of their way to ensure I received the product that I really needed in time. The store itself seems relatively low-key and not very busy which is great for me because lots of Associates are around ready to help!