iQ Home Care - Washington DC

To start with the positives, the quality of the cleaning is always reliable and solid. Additionally, the cleaners always present as qualified and professional. Not the case with all cleaners. However, I've increasingly had problems on the billing side and getting an accurate estimate. Both instances happened with the same onsite team — and this did not occur with the previous teams. In the first instance in May 2024, I was doing a move-out clean — which is already a very pricey service — and 30 minutes into the job the on-site crew handed me their phone to talk with someone on the other line. It was a customer service representative who accused me of misrepresenting my home, and said that the price was going up because apparently we had four bedrooms. Our rental was a tiny cape code wit

This firm charges way too much money for what they offer. Our move-out cleaning for a single family home cost over $1000 (more than twice what we were charged when we had move-in cleaners for it), they only sent 2 people, and they failed to dust basic things like light fixtures. It was absolutely not worth the money.

Previously, when this was a small company service was great. Now I would definitely NOT recommend this service. On top of constantly breaking things, or discoloring items by splashing bleach on towels and sheets they don't even clean. They have come to my house twice in two days and haven't even bothered to empty the trash, wipe tables down or any of the simple tasks. They do the barest minimal work and leave the place looking worse than when they showed up. Lastly, they do NOT respond to customer calls AT ALL. If your looking for a cleaning service I would highly recommend going some place else - THis company is a COMPLETE RIPOFF Great service - always on time and super commutative. I highly recommend

I am very happy with IQ cleaning services and I have used them for couple times already. Their service is outstanding and the results are way beyond my expectations. I highly recommend them to anyone in search of a reliable and top cleaning service for their home.

Very disappointing experience. I have been a customer for three years and have found the cleaning service adequate and convenient (easy to book, easy to reschedule). I had an incident last year when a $100 ceramic dish was broken and had to negotiate with the team to credit my account for the amount. During my last cleaning a priceless gold bracelet went missing - I alerted IQ cleaning immediately and they told me that the team did not remember seeing the bracelet and offered to send the same team back to “look for it”. I tried to take the management team at their word, hoping that the bracelet had been misplaced while cleaning, but I could not find it myself after looking thoroughly. It was also not convening for me to have to schedule a time for the cleaning team to come back to look for