J M Pollard & Sons Inc

⭐⭐⭐⭐⭐ Outstanding service – truly saved my winter I cannot say enough good things about JM Pollard and their technician Stephen. I called them for additional help after my oil furnace began producing black smoke and I needed a deeper diagnostic to understand what was going on. I was freezing, stressed, and worried I might be facing a very expensive replacement in the middle of winter. My furnace is located in a very tight, difficult-to-access closet, but that did not deter Stephen at all. He was thorough, patient, and incredibly knowledgeable. He took the time to properly diagnose the issue using professional diagnostic tools — including draft and combustion testing — and performed an extensive, hands-on cleaning despite the challenging setup. Stephen traced the problem to a severely cl

Absolutely the best. Dennis the service technician is awesome. The best of the best! David, operations Manager is always very professional, courteous, and prompt in scheduling the service call. Vince Lombardy quote, "Perfection is not attainable, but if we chase perfection, we can catch excellence! Well, this is precisely what you get when you do business with J M Pollard & Sons Inc.! Thank you again.

In the past, Pollard has done routine maintenance on our oil furnace but last night the furnace stopped when it was about 15° outside. I called them at 7 AM the next morning and they sent a technician to repair our furnace Immediately. Wow! Who gives such prompt service in 2026! And A+ on the repair. We were up and running within a couple of hours. Thanks to all of the team at Pollard and especially to Steve, our technician. Tim Wright / Henrico

Office staff was great to work with to set up the appointments. Friendly and courteous . The service tech showed up right on time and did both inspections and maintenance. Very friendly and professional tech. Great service all the way around.

The service was great. On time, and very thorough. Everything was explained in terms I could understand and all my questions answered. I will definitely use JM Pollard and Son for any future furnace problems.