Jay Mechanical

We’ve worked with Jay’s Mechanical for several years now, and they have been outstanding every single time. Over the years they’ve installed a full central air system, added three heat pumps, repaired a broken sewer pipe, and helped us with various HVAC needs along the way. What really sets them apart is their responsiveness and care. Just this morning, when our boiler wasn’t working on one of the coldest days of the year, I called Jean and they were at our house within 20 minutes. That kind of service is rare. They’re knowledgeable, honest, incredibly responsive, and genuinely nice people to work with. You can tell they care about doing things the right way and taking care of their customers. I highly recommend Jay’s Mechanical without hesitation.

TLDR: Outright rude customer service, poor/non-existent follow up, unreliable, etc. _______________________ I really didn't want to do this but felt offended enough and I did want to try to save others from the same experience so here it is. We scheduled an inspection with Jean (who is mentioned numerous times if you sort the reviews by "Lowest") and all was well. I was very happy to get this off my plate and audibly grateful to her when we scheduled. Inspection day came (and went) with no appearance from anyone at the company. Nor did anyone follow up with us to tell us why. When we asked, we were told that they were overbooked and weren't able to make it out. Fine, no problem. She rescheduled our appointment (in writing) to the following day, first thing in the morning. Again no one s

We have needed a lot of work in our 1870 home. The team at Jay Mechanical have been incredibly thorough in addition to being kind. They have attended to both emergency situations as well as large scale jobs (removing and then reinstalling 11 cast iron radiators, and installing a brand new boiler, as a few examples). I specifically want to mention that we had brand new hardwood floors installed, and Ian and Cain did not get a single scratch on the floors while moving and reinstalling the eleven 200+ pound radiators. I was truly amazed at their fastidiousness.

Jay Mechanical are brilliant and I would HIGHLY recommend them. I have called them 3 times this year and received very timely responses to heating /AC issues...Tom is a fantastic technician and Jean was awesome...TY VERY much.

When it comes to HVAC systems I am admittedly lacking in understand and I just want my stuff to work. I might be the type of customer that needs a little extra help from time to time. When you hire Jay Mechanical you seriously feel like you’re part of a family. They treat you the way you’d hope people would treat your mother—with professionalism, kindness respect. But they go beyond that—they will go whatever extra mile is needed to ensure your HVAC system is working correctly. This has been my experience with Jay. Jean has been fantastic to deal with and is tremendously fair. Paul and Ian and the rest of the crew have all been a pleasure as well. From all aspects of their business—from email and phone communications to having them come to my home and install and service my system—they ar