Jenkins Security Services Inc

I am disappointed in the service I received. Jenkins came highly recommended to me by several people. When I made an appointment to have one lock rekeyed and to replace another with a keyless entry device I bought, I waited three weeks. I was uncomfortable waiting that long since others had keys to the house I now occupy, but I waited. The locksmith was very professional and on time. However, he did not know how to program my keypad. There are instructions, but I thought by telling the scheduler the type of lock I had, Jenkins would send someone who knows how to program them as part of customer service. When I called to inquire today, I was told 1) if I wanted someone there earlier, I could have scheduled it as a lockout (more expensive) but no one told me that when I made the appointment,

Went to have multiple keys cut here because its uncommon. They knew exactly where this place was based on the key alone. They were about 5 times quicker than Lowe's for about the same price. I wouldn't go anywhere else to have keys made.

Been going here for a long time for keys, their keys are high quality. They do good work here. However on my latest visit one of the employees was vaping right before I walked in and the whole store smelled. When he spoke with me I could see the smoke coming out of his mouth. I won’t be going back, as that secondhand smoke is a health hazard.

I bought two keys three months ago, but one fell apart IN the lock the first time I used it in that lock. and now they want fifty bucks an hour to get it out. They are thin. I am an old lady and not strong, put no pressure on it, but the metal was too thin and soft to function as a workable key. They won't stand behind it. They tried to make me feel like it was my fault. Only the young man by the door said "hey, it's only going to take fifteen minutes so it would be $12.50 or so." For that much money, they should stand behind their product and not risk a bad review! They spent longer than that trying to blame me! So I will need to take my business elsewhere. I suggest you do as well.

Absolutely the best service and results anywhere in the area. I've been there multiple times over the years and have never been let down. I had to go there today to get some copies made for some padlock keys that no one else had the blanks for. As usual, my keys were cut within minutes, they worked perfectly, and I enjoyed cracking up with the staff. We need these local businesses more and more these days so be sure to support them because you won't regret it!