Johnstone Supply

We absolutely love working with Johnstone Supply – Fenton. As a small, family-owned HVAC company, having a supplier that genuinely supports us makes all the difference — and Johnstone has been that kind of partner from the very beginning. Our Johnstone representative is always attentive and helpful, keeping us informed and making sure we have what we need. The branch manager leads an outstanding team that consistently goes above and beyond for us. Thank you to them and to the call center, office, and support staff working behind the scenes. They make it easy for us to do our job well by providing the equipment, tools, resources, and training we need. We choose to purchase everything we can through Johnstone because they consistently show up for us — and we’re proud to support them in ret

My company uses them to stock our service vehicles; they're never available at the appointment time; staff have horrible attitudes. Completely negates the benefits of making these arrangements. Pricing appears competitive however.

This Johnstone branch bought our local branch in Illinois. We have been used to a certain available stock, format of operation, and personnel on the phone. Missouri stores are forcing their will on our local store and local employees which NOBODY is happy with. They are undermining the years of know how and relationship we have had locally and have found products marked up 100-200% from what was typical. They really need to trust the employees here in Illinois, let them do their job, and remember that the customer comes first. I really don't want to go to Rogers anymore.

The guys at the counter are very knowledgeable and give quick service. I buy almost all my parts from them and they make it a great experience.

If you drive over the road, very difficult to get into. You will probably have to blindside into the driveway across the street because there are poles and big rocks on the corners of the entrance. There are also big rocks that line the neighboring property and where the rocks are missing, if it has rained, I saw deep tire ruts. When you get behind the building, the dock door isn't hidden, but don't miss because there is only about ten feet of pull up room, and watch out for the pole near the stairs.