Kett's Hearth & Home

Spent a lot of time explaining things. Workers were great. Yes I would recommend and go back.

I recently had a gas insert fireplace installed by Larry Kett and his team. Their showroom has a large selection to choose from and Larry was very helpful in both explaining our options, as well as just generally educating us about gas insert fireplaces. He was extremely knowledgable, prompt with his email and phone responses, and just seemed like good people. We've had our gas insert for a couple weeks now and absolutely love it, makes the winter much more tolerable. Thanks Larry and the Kett's Hearth and Home team! Edit: It's been four years now and I still fully recommend Ketts. Second Edit: Its been a bit over 5 years now and ran into some issues with the fireplace not starting, and once again I have to recommend these guys. Larry is very responsive and they got me up and running in

Closed on Fridays…not a good day to be closed. Just my opinion. Drove there expecting them to be open, after all, what business closes on a Friday?

This review concerns Larry Kett who was unbelievably kind. I arrived shortly before closing time and Larry, despite being in a hurry to get to his son's wedding, took the time to give us an estimate on a new fireplace door. As I was driving home, I noticed that I had left my cell phone in the store. Larry offered to meet me the next day (on a Sunday when they are normally closed) to return my phone. Although I did not purchase a fireplace door from Kett's, I wanted people to know about Larry's kindness. Thank you!

I completely agree with the many other reviews stating th rude and aloof customer service. We have needed information and service since purchasing our home two years ago and whenever we have called we were met with attitude and rudeness. Last year when we called to have our two gas fireplaces checked for safety we were told it would be on a basis of whether they were "in the area." Again, very dismissive. This year we called to ask if they could show us again how to safely turn on the pilots, no service check or Anything els needed. AGain, they would let us know if they were "in the neighborhood". FInally the service tech showed up, lit both fireplace pilots and 15 minutes and $175 later was out the door. No safety check or any cleaning, nothing. I called Larry Kett to question this