Kovack Mechanical, Inc.

Kovack was recommended to us for our AC issues. At first it seemed ok but after signing and financing it became a nightmare. My AC went out on July 2nd, they came out July 3rd and told us they would be there to install on July 9th. I received a text and email confirmation. At 2pm on the 9th I called to find out when they were coming to install and the owner said that they were coming Thursday and had no idea why I received a confirmation beyond him telling me as well he was coming that day. When they arrived they displayed no customer service in assuring that I knew they were on my property or their game plan how they were going to get the unit place. The owner went to remove the unit from his trailer and did not properly unchain the unit causing it to fall off the skid steer and dent it.

I had a great experience with Kovack. They really seem to care about their customers. I have and will continue to recommend them. They listened to my concerns and addressed each one, and gave me a variety of options that would best fit my situation. Scott was who assisted me. He was really personable and not at all pushy. I didn't feel like they were trying to upsell me at any point. I had several estimates from different companies, they were the best choice. If you need service or a system replacement like me, I would highly recommend giving them a chance to get your business.

Mike and his technician Kevin are a true blessing. They are both incredibly professional and punctual. Mike was incredibly knowledgeable when he came out to look at the current RUDD system we had in our home. Explained everything to us in a way that we understood. When Kevin came out to install our system on 6/19 he was very professional, answering all of our questions and letting us know where he was on the install and about how long it would take. He was here for longer than expected,b stayed until the job was done and done correctly. I have nothing but praise to say about this company and its staff for the amazing job that they did during the entire process and getting us a new system before the heat of summer strikes!

The whole experience of replacing our heat and air system was wonderful. Our furnace stopped working on Saturday. I was able to call for an appointment on Tuesday, met Mike Wednesday, had financing in place and the installed scheduled for Friday. Mike responded quickly, answered my questions fully, and discussed the options openly. The install team was prompt, courteous, worked efficiently, and left everything neat and clean after they finished even with having to work in the rain.

Mike came out the same day we called when we had a problem with our Trane to give us a quote on repairs. I felt confident choosing them. Bill and Nate came out on the weekend since I couldn't get off work to fix our unit. On time, friendly, very knowledgeable and was comfortable to be around. He answered all my questions with professionalism. They got our unit back and running and I love the thoroughness from them. We will be going with them from now on. I recommend them hands down!! 👍