Lawn Doctor of Metro West and North Shore

Worst lawn service experience ever. Don't be in this business if you can't offer good customer service. Promised pristine looking lawn. After 2 services, the lawn looked worse than before I started using lawn doctor. I called lawn doctor to ask for help. They sent someone over - who gave me another bill for $60 without really doing anything. I contacted them again, and they asked me to email them pictures. I did so promptly - then no follow ups. 4 weeks later I get threatening letters from a bill collector - while my lawn continued to be full of weeds, dry in patches and overall in terrible shape. When I did eventually get in touch with a manager, he acted as if I was doing something wrong and was surprised when I requested that they cancel my service plan. His tone and attitude was sh

Update June 25, 2025 -Lawn is in much better shape so far this year. Not having good results. Lots of crabgrass and brown spots. This is the response I recieved after a request for additional service. "Typically, we would do a service before but by the time you are scheduled, you would come due to be fertilized so it would not make sense to send Tech back and fourth a week later." Update: By the end of the season last year I was able to get the Lawn back into good shape by raking out all of the dead crabgrass and seeding the large areas of the lawn that was effected. The seed filled in the areas by mid November. I will give Lawn Doctor the benefit of the doubt and try them again for 2025.

Michael and Derek have done a great job of helping to make my lawn look great! From no lawn 2 years ago (new build) to beautiful green grass in just 1.5 seasons with them, it just keeps getting better! Great customer service, easy to work with and very happy to recommend. Thanks, Brett

I was a customer of the big green company but the up-sale phone calls were endless. The final straw was in the fall when they “winterized” after the first snow of the year, on top of the leaves and snow. I made it clear to Lawn Doctor what I wanted from the beginning and they have been great. They show up as advertised, take great care of my lawn and bill me appropriately. Good people that you can count on.

Thank you, Michael Grams for putting so much pride into making my lawn look so wonderful year after year. I’m constantly getting compliments on my lawn.