Lawn Wranglers Inc.

I would not recommend this company. Their business practices are deplorable. They make false statements about completing work and do not respond to calls or letters to try and resolve. To give you one example, they would advise me that they cut my grass having never showed up, not realizing that I'd transitioned to working from home and would still bill me. My elderly neighbor used them for years and experienced the same. She too canceled her services with them.

I used Lawn Wranglers for 8 years and was satisfied with their treatment of my lawn. Before I prepaid for 2024 services (due to discount for paying up front) I called the office to explain that I would be moving sometime during 2024 but I didn’t know when. I asked if I would be entitled to a refund for the unused portion of my payment and was assured by a lady in the business office that I would. I scheduled my move for July 2 and on June 8 I called the office, talked to Sandy and asked to 1) discontinue services, and 2) to send a refund to my new address for my unused services. Having received no refund, I called a second time on July 15 to request a refund. I talked again to Sandy on this occasion and she told me that she had put a note on the top of James’s desk to tell him that I

I was a customer for 8 years. They did a great job but the last 2 years we had a dispute about the leaf removal. I was quoted $ 350, the bill came for $ 700! After back and forth we settled for $ 375. Last year also quoted for $ 350 and received a bill for $ 1050!!!! We settled for $ 380. I am not longer a customer needless to say.

We started using them a few years ago. They were great at that point. Had some issues when we had the fall clean up done, but I videoed the issues in progress and sent them to Rose that handled the customer service. She was on top of it, addressed the issue immediately, and was great. Couple more years go by and all is smooth. This past year, however, really tanked. I called to pay a bill and expressed my displeasure in finding a travel charge added to my bill without my knowledge. They added it without disclosing it (they work on yearly bids that you can pay up front at a discount or per treatment) and when I questioned it the owner referred to himself in 3rd person acting like it wasn't him on the phone. I also had requested a bid on fall clean up for my MIL's house. We met there, walked

We have used for lawn treatment including fertilizer and weed treat for nearly 5 years. Sadly, service has declined over past year. My main issue is asking if they perform a service, told they'll check and never getting an answer. We have been waiting on landscape/tree brush removal for around 9 months. I believe a key member of their staff has left. Still waiting on an answer from question I asked 3 weeks ago. Not sure we will use them for routine lawn maintenance in the future.