Lennox Stores (Parts Plus)

John and Ozzie deserve a thumbs up. Whatever they can do to help they do. Today Ozzie noticed a mismatched unit that the driver wouldn't have caught, cause that's not his job, and saved a whole lot of headaches that would have ensued. Thanks guys

If your'e a truck driver delivering here be very careful to meet your appointment. They have the smallest windows for delivery in the industry. They only accept deliveries for 2 hours each day. If you miss your appointment, it could be a week before they will receive your load.

If you’re there while the warehouse workers are “in a meeting” be prepared to wait. I sat at the counter, costing my customer, $80 an hour for over 30 minutes. Apparently they “showroom” employees aren’t allowed to pull stock from the “RDC’s warehouse stock”. Time is money and they wasted both of mine.

Hunter is an awesome manager he did the right thing we had a defective acetylene tank that would not open one of the associates I won’t call any names refuse to do the right thing for the customer she wanted us to drive 40 minutes to another Lennox location to exchange a $20 part that was defective which they had in stock at the location in Orlando. However Hunter stepped up to the plate and delivered we were able to get to our service call on time and Took care of the customer thank you Hunter.

Erin was fantastic! She went above and beyond helping me locate a replacement part and even put it on hold for me while I navigated the warranty process. Great customer service!