L&L Floor Company LLC

Blue Ridge Custom Homes uses L&L as a vender/subcontractor. I spent $50,000 on high end LVP and Tile. It was a pleasure to work with the salesperson Andre. A floor sample was ordered for me free of charge so I could coordinate other aspects of my home as they do not let samples leave the store. Andre promised me the installer, Dee, would give me the white glove treatment. If my installation was the white glove treatment, I would hate to know what is the regular treatment. It was amateur hour the whole way. Tile: Clumps of grout left on the tiles instead of being washed completely clean. Too much grout taken out of the spaces between tiles exposing the actual tile edge. Grout spilled and left on the LVP planks destroying them. Even chipped tile installed with just extra grout to cover it

Too Long; Didn't Read: An amazing local flooring company. They fixed and refinished 2 stories of floors within 2 weeks. Wonderful work and wonderful people. Their storefront is also great for all flooring needs including great rugs! Long Version: My fiancé and I recently purchased our first home in June 2020. Once we ripped the carpets, we found out why they covered the hardwood with carpet: holes in the floor (from wall removal during earlier renovations). We called L&L and Mark (the owner) came out quickly to let us know what we were dealing with and provided us with our estimate within 24 hours. His 20+ years of flooring experience really shined. He identified the different species of wood and the custom cut to the flooring (which indicated it was from a local mill - Cass. WV). He was

L & L Flooring installed beautiful flooring in my home. Unfortunately, I discovered that the worker/s helped themselves to food that I had on top of my refrigerator. On the last day of the job, I found that the worker/s had been in a medicine cabinet in my home while I was away at work. I viewed ( using my Ring) the owner, Mark, opening a wardrobe closet in my garage. I spoke to Mark about this a few days later about the above, and was told that he was looking for trash bags. He did not apologize, and was unable to explain why a worker had been in my medicine cabinet. Mark and his crew were neat, and installed beautiful flooring. I would advise NOT to have L & L Flooring in your home unless you can be present.

Mark did an outstanding job refinishing my 28 years old hardwood cherry floors. I thought they were beyond refinishing but Mark assured me they could be beautiful and they are! I am still in awe as to how great they look and the cost was extremely reasonable. Thanks once again Mark and Lucien for a job well done!

Boy, did we get lucky!! Built a beautiful home in Afton three years ago, and paid dearly for cherished reclaimed pine flooring throughout. Architect and builder made horrible decisions on finish for the flooring, resulting in dull, dark, unattractive and easily scratched floors. Couldn't live with the result any longer, so gave the whole project for a redo to Mark Simmons at L&L Floor Company. Major inconvenience for us, but SO worth it!!!! Mark worked with us to produce a custom color for the finish, spot tested it first, involving several home visits until we were happy, and ultimately delivered the floor of our dreams!! It added so much inherent character to the entire home and richly enhanced the charm and investment of the original reclaimed pine. Additionally, I cannot say eno