Local Garage Door Company

This is a rating for the Lube & Tune that I initially hired this company for. Once the technician, Michael, walked in, it was basically him telling me the problem and wanting to repair without doing any lube & tune. I paid $49 for a service that states all the following: Neighborhood Lube & Tune -Lubrication of all major Moving parts on garage door and opener. Includes: springs, hinges, rollers, roller bearings, end bearing plates, spring bearing, chain or belt and sprocket. -Helps reduce noise, prevent wear and extend the life of key components…. Well, zero of that was done and I was charged for someone coming to spray basically WD-40 on six hinges… Michael did leave me with now a quote for an overpriced service to replace the rollers. I now know that with the service from another garage

I am filing a review regarding pricing transparency, excessive charges, and unprofessional customer service. Description of the Issue The technician arrived late to the scheduled appointment and charged $400 (after a claimed $100 discount) to replace a single roller wheel and bracket. The total time spent completing the repair was less than 30 minutes. Given the limited scope and short duration of the work, I believe the charge was excessive and not reasonably aligned with the service provided. When I contacted management to express my concerns, I was dismissed with a statement that the pricing was “standard in the industry” and was told that I could complain wherever I wanted. I found this response unprofessional and indicative of a lack of concern for fair billing or customer satisfa

We had our garage door panels replaced by local garage doors and they were great! The service was awesome, the tech was always on time, very knowledgable and did a great job. The door works wonderfully & would definitely use these guys again in the future!

Tyler came out on a Sunday evening about two hours after we called to report that our spring broke which didn't allow us to open the garage door manually or with the remote. He came over with the parts, was super kind, knowledgeable and prompt at fixing the spring. He offered tips to prolong the life of any garage door and it's parts and was on his way. For the record...this company has the BEST customer service( rare, these days, right?) and great technicians. Been a very happy customer for almost 7 years!! I highly recommend them.

This is the second time Local Garage Doors has come to our rescue for a broken garage door. (Once for our main door and this time for a 3rd car garage.) We've used other companies several times in the past and in less than a year, our garage would break again. Local Garage Doors fixed my main garage a couple of years ago and it's still going strong. When our other door broke, I knew I wanted to use them again. I was expecting a very expensive repair or even possible replacement, but I was pleasantly surprised to find out our repair was going to be quick, easy and inexpensive! They didn't try to upsell me on anything. How often does that happen? I'd highly recommend Local Garage Doors for any repairs or maintenance!