Lowe's Home Improvement

Possibly the worst Lowes I have ever been to! The store was absolutely filthy. I know....it is a home improvement store, not a grocery store. But I mean a cluttered mess. Aisles blocked, piles of discarded materials stacked around and generally poor housekeeping. But, the filth is not the issue. I can work around that. But, there is absolutely zero service! I was there to pick up some insulation. I could see what I needed on the top rack. But, the service stock was empty. One gentleman was walking past and I asked for help. He told me he did not work in that area but would send someone over. I waited ten minutes. I went to the contractor service area and asked for help. He said he would call someone. I waited another ten minutes. I walked a couple aisles over and found a young

We purchased a Frigidaire Dishwasher from the Bluffton Store. The SalesLady Kathaleen was great, she went and checked the warehouse and brought the machine out on a hand truck. That was the end of the good experience. Got the machine home, simple install did not work. After many phone calls and being told twice that we should have purchased the extended warranty, a repair man was sent out. All the numbers Lowe’s gave us were incorrect for the repairman. We had to google all sorts of ways to find the correct number. He came out and determined it was a bad computer board. Called Lowe’s, finally ended up taking it back and exchanging. Got the newer machine installed same problem. Called the Lowe’s vast support lines, finally told to bring it back. Got to the store and told we couldn’t return

They absolutely have no "care for the customer" and show that they are just a big corporation, and if you don't like if go somewhere else. Ive been in several times to buy hardware and purchase things i need. Thats fine But if you can't find something or need help or assistance with a product,, good luck The lastest thing that happened was we went in to look at backsplash tile, found some we like .This is back in November 2025 We finally got a suitable appointment for today more than 2months out Guess what!!. They where a no show. !! Wasted our morning sitting around waiting. I got the computer Generated texts just fine saying we will be there between 8-12 noon. I write this review at 12:30 pm and still no live contact saying we are running behind or we will have to reschedule! Nothing! No

Ordered a $2,500 bathroom vanity that weighs 300 pounds and Lowe’s had it delivered by a third party, one guy, who had to leave it on our sidewalk. My husband is 72 and I’m 64. How in the world are we supposed to carry a 300 pound vanity up 4 steps into our house? We just moved to the area and literally only know one person who is also in his 70s. What are we supposed to do? Unbelievable.

Store is absolutely horrific. Save yourself the headache and go to home depot where there staff is alot more competent. I placed an order for pick up and it said there were 5 on stock. Drove 30 minutes the next day after they sent me an email telling me the order was ready for pickup. When I arrived, they had none in stock and my order was no where to be found. The reply was oh well. Stay away as I will be a home depot customer full time.