Lowe's Home Improvement

Employee James H. was extremely helpful during my visit. I had a list of various materials needed for projects involving electrical, plumbing, and finishing work. First, James helped me find the perfect ceiling fan and provided the proper specifications and materials required for installation, including electrical connectors, switches, 12-gauge wire, and a hanging bracket with the correct weight specification. Next, James assisted me in locating numerous plumbing fittings, such as elbows/tees for the sanitary line, a drain air vent, and the PVC cement/primer to put it all together. He also helped me find the proper shark bite fittings and shutoff valves for supply lines. Along with the necessary removal tool to relocate the fittings in case I make a mistake. (which I did… lol luckily I ha

Terrible customer service . My husband and I bought a washing machine from the Camillus Lowe’s today. We brought it home about half hour away. My husband was installing it and realized it was the wrong one. Our receipt says GE we received a whirlpool (same one we had that kept breaking) I called to verify and yes they gave us the wrong one. I spoke to Alice who basically said we had to bring it back and get the correct one or we’d have to wait for a delivery date so they could come pick it up wait for the return to go through and then we could purchase a new one. Plus pay a delivery fee. She supposedly spoke to a manager to see what else could be done and that was basically it. Their customer service is terrible. It was their fault they brought out the wrong one and loaded it onto the tru

I almost always go here for when I am renovating my home. They always seem to have what I need for my house projects. The associates will bring me right to the isle where my product is located and also help me trouble shoot a problem. It is also a good location for my needs,

This store has a great paint department, also noteworthy was the customer service staff... I had to make an online purcash and they were incredible walking me through the process. Way to go Lowes !

UPDATE: Lowe’s has now outright refused to refund the EPA lead test fee that was charged despite no test ever being performed. When I requested the legally required test results, Lowe’s could not produce any documentation showing a test method, test locations, date of testing, or outcome. Instead, they provided a generic “presumed lead” document and attempted to misrepresent it as a positive test result. A presumption of lead is not a lead test and does not generate test results. When I stated I intended to file a formal EPA complaint, I was told Lowe’s would “get their lawyers involved” if I did so. That response alone is deeply troubling. I was also pressured to sign a confidentiality agreement in exchange for a token refund of less than 10% of the total job cost — an apparent attempt to