Lowe's Home Improvement

I arrived at Lowe's early for Black Friday and would give my experience a perfect 10/10 rating! I highly recommend choosing Lowe's over any other retailer for Black Friday shopping. The staff was incredibly friendly and the highlight of my cold morning was them bringing out hot chocolate to hand to everyone waiting in line. The system they used for setting up the line, handing out numbers, and distributing buckets was also remarkably efficient so when the doors opened we were all able to get inside and start shopping quickly.

Bought a samsung microwave from lowes only worked for 2 months then stop working and went out. Samsung won't handle the matter and neither will lowes i sent to the attorney General office and BBB. Now gotta get lawyer involved i bought a new microwave and had it installed. By the way mine you alot of appliance places dont work on Samsung appliance so becareful what u buy. I have some emails and also have phone recording with lowes and Samsung not getting anywhere with either place. Out lots of money cause this two companies. So letting other people be where also a picture of the junk microwave. I know their are other customers out their having the same issue look up microwave and reviews should of did that before I bought the junk thing.

Recently stopped by to shop for new ceiling fans. They had the perfect one for the space in our home. We opted for The Altitude Sakia fan. It is exclusive to Lowes and only a few of the store carry it. Luckily this one did. We liked it so much we bought two. This store has a great selection. We love how this looks in our living room. The light is so adjustable and the fan is very quite. It is nice to be able to operate it either by the remote or our phones.

Iv come here a few times for wood and never had issues with the wood itselfs. It’s the people who cut it. I asked about Masonite since I needed it for a project and they straight up told me they don’t cut Masonite becuase it’s too much of a hassle to change the blades out. Which is honestly ridiculous. If certain wood needs a certain blade than there should be multiple blades set up and not just one if it’s such a massive issue. I was going to ask what other woods similar to Masonite that they could cut but before I could even ask my question they told me “I already told you we don’t cut Masonite here.” The other staff is probably nicer but Everytime iv had someone cut me wood they just tend to always act like im inconveniencing them even though thats their job. The actual wood / items iv

Bought appliances and paid for delivery and installation. Salesman said delivery would give us a call with delivery time. Everything is by auto text. Gave us a time between 3 and 7. Rec'd text at 6:20 they were on the way and then that they had delivered. They did not show up. No calls or further texts. Virtual assistant and live chats were useless. Had to take off work. Called store and relayed to delivery service that just rescheduled it for another day without any concerns about our schedule or resolution. Extremely POOR CUSTOMER SERVICE!