Lowe's Home Improvement

Horrible management. Botched Black Friday giveaway….I was maybe 10th in line, and with no communication to your line you handed out cards way before 6am when the ad clearly says in store. People stood out in the freezing cold for nothing. Most of that line walked into the store confused, and the only reason I’m giving them 2 stars is because their front line employees were very helpful in helping me find a part for my downstairs sink. Other than that stay away from this location if you can cause even the layout was sporadic.

I'm exhausted working with the cabinet team at Lowes. I think there could be a few good people there to work with but really depends on who you get. I received bids from 5 different suppliers and Lowe's stood out as trying to make an effort to get the deal. I was leaning towards another local supplier / cabinet line but Lowes said they would have the Kraftmaid cabinet manufacturer "comp" certain items including toe kicks, crown molding, and floating shelves. The last item I asked to be comped to finalize the deal was a pair of pull out drawers for a corner piece. At the time of signing all the comped items were agreed to with exception of the two pull out drawers which they were able to get comped by kraftmaid. The cabinets came relatively quickly with a few trim items being damaged but ca

They've lost my business over a set screw for my toilet paper holder. After 4 months of trying to tighten it, I discovered it was too short. They won't give me the correct size, replace it or my money back. I'm most angry about the time I've spent trying to fix it. A set screw would have been a better deal than a 1 star rating.

On 1/28/26 i went shopping @ my Kirkwood,Mo. Lowe's store#0764. I had to pick up some furnace filters! When i went to check out i messed up on the self checking! A young man helped me, his name is: Michael. He calmed me down and assured me everything will be fine! He went out of his way to help me! I'm a regular customer! The Lowe's Survey Is Not Working! Had to use Google Reviews! Thank You! 2/3/26

Never dealing with their online order ever again. They charged me an extra$ 5700 twice.. and this is the third time this happens. When u call , no one has any idea what s going on and they ask me to call my credit card provider. Rip off