Lowe's Home Improvement

Thursday, Jan 29, my husband went to return a 30 gallon water heater that was under warranty. We had the return authorized and the number we needed. He was in formed that that they did not have a replacement in stock. They sent him to Melbourne Lowe's. Sent back to Palm Bay for a credit gift card. We returned to Palm Bay on Friday the 30th with the water heater in tow...Thank God we were greeted with Beth at the return desk. She worked diligently to figure out why our item showed as having been already returned. After having the assistant manager Jared? get involved they found that there was indeed the same water heater in stock. A very polite and kind employee , Arthur, was called in to help with getting the WH out of our truck and into the store. This customer service has to be s

Store is clean and well organized which makes it easy to find what you need. Shelves are stocked and aisles are laid out well. Customer service can be a little hit or miss and sometimes you have to track down an employee for help. Overall it is a good store and I still shop here regularly.

My visit this evening was pleasant and proficient. I had several different things I needed in the paint department. Brandon offered his assistance and listened to what I needed. We were successful in finding my required items. His kindness saved me so much time. I would have been wondering around for an hour. Thank You Brandon wishing you the best.

How to lose a long-term Lowe’s customer 1. Ignore a customer at the return desk and talk to another employee for five minutes on personal matters. 2. Not accept back a ($3) item without a receipt and ask for your phone number and other information like your common criminal. As a lot of people, I return extra hardware items when a project is completed, so they don’t clutter up the garage and I am not sure when this corporate mandated requirements started of not accepting back items without a receipt, but from now on I will be going to the Orange hardware store known as Home Depot. Where customer service seems to be more of a priority.

I had a few difficulties with my order at a different Lowes where instead of my order being put into Pickup Later it was set for Carry With. Unfortunately one of my bulk items were already sold out at the other Lowes so I made the drive to this Palm Bay Lowes to rebuy the product there. All in all, I had wonderful help from three employees. They were Jacob, Malik, and George. These gentlemen were the best help in assisting me with finding my product and getting a palate of pavers into my truck. They were fast, funny, and super helpful! If I ever need additional assistance these are the guys I would call!