Lowe's Home Improvement

This is my go-to local Lowe’s. Pretty standard for a big-box home improvement center. Nice selection of products to choose from. The store is kept reasonably well stocked and clean. Most employees are friendly and knowledgeable, customer service desk is usually very good and easy to work with. Will most certainly return again soon!

Lowe’s in general is a horrible place to buy materials, but this Lowe’s is horrible even by Lowe’s standards. Customer service is horrible. You can never find employees and when you do they are upset that you are bothering them with questions. 90 percent of the time you ask a question to an employee the response will be “I don’t know.” Half the time to get to the register there is a problem with the computer system and items do not ring up or the system is running slow so you need to wait for a couple minutes for the computer to work again. One time an item would not ring up so the cashier asked me to take it back and get another one. There were three employees behind her standing there laughing and joking and I was asked to get a new item because their computer system was not working righ

I ordered an EGO POWER+ Leaf Blower, Cordless Electric 756 CFM, Includes 56V 5.0Ah Battery and Charger - LB7654 online for $299.00. I added another 56V 5.0Ah battery for $200 more.(See attachments). I was told there were no available batteries, so I canceled the order. I ordered an alternative, but canceled the order when it said due to staff shortages it could be days before pickup. I went to the store on December 1st, and magically, there were 3 batteries in inventory. I had the battery and the blower, but it was not ringing up the price I was quoted online. The battery was like $325. The customer service representative asked if she could honor the price. One supervisor said no, while another said yes. I was given the option of getting the EGO POWER+ Leaf Blower, Cordless Electric 880

I can't get anyone on the phone. No one has called me about my install. I had to call corporate to find out information. Do, better!!! Come on. Update - still getting the run around. Never again will l be buying from Lowe's. Update. Two supervisors. Corporate. And, l am still getting the run around. I am beyond aggravated with this company. Waited all day yesterday for them to come install. And, they had my phone number wrong. 😡😡😡😡😡😡😡

Alicia or Alisha, she was extremely efficient, quick, professional, and courteous. We just moved here and I had a great experience at the Lowe's in Colorado, it's wonderful to have such a good start here too. I hope I get to run into her at the store to thank her again for her professionalism.