Lowe's Home Improvement

I needed curtain rods for my new Dublin cottage. I relocated from Georgia. I pre ordered on line. My order was ready when I arrived I was promptly attended at the pickup counter. Great service and love the rods I purchased.

We ordered a gas stove, was told delivery wont be till Jan 3, it got delivered today, but I am not complaining about that, my complain was we did not get a courtesy call, we have dogs in the house that need to be locked in for thier protection, it was chaos, second they went in the house, the stove was a tight fit, and they were just gonna remove our door by the hinges, not letting us know what they were about to do, It was rude. Its like they went in dumped it and gone, no paperworks to be sign, no bye and thank you. Cmon Lowes you can do better with your delivery people. SMH.

This Lowes has become a train wreck over the past six years. It used to be fairly decent but it's been a long slow ride downhill. Just a couple of examples from this week alone: My cashier was having difficultly applying a 10% off coupon (mailed to me by Lowes) - they called the manager for assistance. The manager replied "I'm at lunch, send them to customer service". So I drug all of my lumber, paint, etc to the opposite side of the store and customer service had to assist. Yesterday I asked for a common type of plywood to which they said "we don't have any I would go to Home Depot". I even asked them to check outside. The website said they had 700 in stock. Today I had to wait in line watching and listening to a cashier flirt with a customer for over seven minutes AFTER the tran

I have mixed feelings about Lowes, it's a 50/50 proposition regarding customer service. Sometimes great service, other times terrible service and then there's no service. Normally I can find a better price.

Went into the Christiansburg lowes this afternoon. Yesterday the Radford location had some Porcelain 1'x2" Satori tile and i purchased last 3 boxes and really need at least 4 more boxes. I used the 2'x4' ones in the same pattern for my counter tops in the kitchen and they absolutely beautiful and coordinates perfectly with the Satori tile that I used on the kitchen floor. Naturally you would think that the same tile would be the exact same price in every store. Nope not the case at all it was $1.00 more per square foot. The person working in the flooring department even called the Department Manager who called the store Manager on duty who wouldn't even consider it 🙄. So I made my way to the Front and sent my grandson to the car to grab the 6 boxes of tile that I was returning. So