Lowe's Home Improvement

Some people go above and beyond at their jobs Ben, Evan and Josh are some of those people at the Scarborough Lowes. Always helping while being personalable at the same time. If you want to "run' on a project they will show you how to get there like a pro or if you're like me and need it explained without a construction background then they will walk you through step by step without trying to have you purchase things you may not need. Truly grateful for these guys and the help they've provided to me and my partner. They also made what could be stressful enjoyable!

Rebecca and manger Tim are the best. Made my transaction easy and answered all the questions I had to make a custom order. I like the store overall because all associates are very helpful and always welcoming customers.

I Bought a Stackable Washer and dryer. The person helping me was happy to take my money and told me it needed a part to attach the dryer on top. I said to add it on as I will need everything and I paid up and scheduled a delivery. I needed my delivery to be in the afternoon and told him so, he said they would call me with the delivery window. I wrongly assumed he had put in a note about the delivery time. Yesterday I received the text and my delivery window was 930AM to 130PM. I made last minute arrangements to miss work. Today they show up to deliver and do not have the mounting brackets so will not stack the dryer (this is the only way it will fit). The driver said this happens almost every time. I didn't accept the items and went to the store. The customer service girl said she couldn't

Never again. It's always the "this will never happen to me", until it does. I have had bad experiences before, but never have I been blatantly yelled at by someone who worked for Lowe's. Lowe's should be ashamed of themselves for hiring someone that obviously feels it is their right to express hate towards another individual. You apparently have a department supervisor that oversees your appliances and millwork departments by the name of Justin. Because of this child I will never shop this location again. This goes to show you that all you have to do is treat customers with disrespect and Lowe's will promote you. I called there only a couple weeks ago and needless to say I will never be back to shop this location.

We ordered a stove and took a month to get installed. We had no working stove. We had no idea the installation was such a problem. First, the installer phoned to install a day before we were told it would happen. No one was there for that call. So, two more weeks to wait. We had to can cancel because it was too late in the day. It finally got done but will never buy big from here again. We are remodeling but will go elsewhere. Oh, I didn't mention they charged $300 for the nightmare install.