Lowe's Home Improvement

DO NOT ORDER DELIVERY!! We ordered a freezer and the delivery driver delivered to the wrong address…the wrong address is shown on the house on the proof of delivery photo. Also there is no delivery address placed on the item so if someone incorrectly receives it there’s no way to tell who it was actually for. Also the BIGGEST ISSUE: you PAY Lowe’s to deliver to your house but if the delivery company messes up Lowe’s tells you too bad it’s your problem now we don’t handle the delivery we use DoorDash and makes you contact the delivery company. Yet you paid Lowe’s… Lowe’s uses their company account to deliver.. this is so dumb. Do not I repeat DO NOT ORDER DELIVERY!! PS I’ve had this happen at Pet Supplies Plus where the deliver went to the wrong address and the store fixed the issue, as th

Terrible experience don't shop here! We ordered a new dishwasher on the 22nd and were told they were "in stock" and that someone would call us with a date for delivery. Well on the 26th they called us and told us they would call us after the holiday to set up delivery. Now today, the 30th the called us to inform us they delivered the dishwasher to the Lowes???? For some reason they set the delivery address as their own address and no one figured it out until 9 days later?? They said they have to CANCEL the delivery and start all over and it will be at least another two weeks before we see our dishwasher! The worst part? THEY MADE US PAY FOR THE DISHWASHER AGAIN and we are supposed to wait for the first one to be refunded. Now we have paid for TWO dishwashers and still have no dishwasher. T

Not one worker offers to help you and they stand in the back isles talking and laughing to one another or texting on their phones. When you ask for help the point there finger a direction then not even offer to show you where products are. I won't shop there unless it's the last choice. Bad Bad customer service or good at not giving customer serive, help, they do even say hello they act like your a glass windows shame on you Lowes you seriously need to do better. Your company has been let go to this rate, shame.

I want to publicly praise employee Natalie at the Turlock location of Lowe's. She was very kind, patient, and knowledgeable about the process of using our discounts and rewards at the self checkout. She took great care to educate us and never rushed us. She offered to scan our items and bag our purchases for us. She was engaging and presented herself well. She is an asset to the Lowe's company. Thank you, Natalie. Your kindness was appreciated in what could have become a stressful situation.

***Shocked to see so many horrible experiences here by everyone leaving “1 star” like I’m about to review….**** Makes you appreciate HOME DEPOT that much more because of all these complaints…. Where do I start: FIRST AND FOREMOST, MY DAD WENT INTO THIS LOWES On Thursday 19th,2026; supervisors, management , and whoever else claimed that they were “in charge…” failed to give my DAD the help and proper “professional service,” that as a “Lowes” credit card holder, or quite simply….. a CUSTOMER deserves!!! Instead of sharing and going into the exact details of my DADs horrible experience here, I’m going to contact the regional manager/upper management not only about the stores refusal to not “exchange/return” a valid defective and malfunction “ao smith water heater”, but the classless,