Lowe's Home Improvement

I went last friday (12/21/24) and realized very quickly that there was a notable lack of employees, and huge missing spots of merchandise, usually this is a bad sign for a store so I asked an employee, and to not throw them under the bus was told semi-privately that the management has been axing or elsewise firing anyone they can find an excuse for, which likely explains why everyone who was left (except the cashier I spoke too) seemed very quiet and avoidant. They even said they saw one of the managers (a bald one) taking pictures of employees while they were working, to quote: "so they can justify firing you before hours are cut" freaky if true. Probably not a good place to shop right now but i'll try again in a year or two. edit: i've been told they're also 'buying' good reviews so be

I purchased a door only a day or two earlier and needed to exchange it for a different color. I completely understood that without a receipt or phone number, a standard return wasn’t possible. However, when I called the Wheeling store for guidance, the customer service representative I spoke with was short, dismissive, and offered no real help or explanation. To double-check, I called the St. Clairsville Lowe’s the next day, and the difference in service was night and day. The associate there was patient, kind, and explained that with the item number, they could usually look up the purchase and issue in-store credit if it appeared in their system. She advised me to contact Wheeling again since that was where I originally purchased the door. Unfortunately, I reached the same Wheeling associ

Went today, Dec 16, very unfriendly staff. First person never said a word to me. Got what I asked for and walked away. Next lady helped me with self check out and said "It s my break" and walked away. Last person finished my check out by printing my receipt and grunted at me. Thanks Lowe s staff.

This has always been my go to place for anything. I am a roofer and I buy most of my items from here. The staff is always super cool and they always seem to have everything I need down to mattresses.. the only thing is u have to make sure u always keep a receipt because they will no longer take anything back without a receipt even for credit

Michael is part time and post retirement but he represents Lowe's most positively! He's always helpful, always professional and knowledgeable. Need more like Michael.