Lowe's Home Improvement

DO NOT SHOP AT LOWE'S. I used to rely on Lowe's for all of my home improvement things, but lately, it feels like all businesses have been dropping the ball on their customers. I ordered a washer and dryer on 12/13/2025 as a birthday/Christmas gift for my mother-in-law, and they were delivered on 12/16/2025 (10 days ago), and the dryer arrived severely damaged, but the LOWE'S DELIVERY GUY and whoever he called said that it would work fine. Well, she's been having to come over to my house to dry her clothes, because surprise surprise, the thieves at Lowe's sold us trash. I was willing to return it and get a different one for a higher price, but I'll never trust Lowe's again. My options? I have to pay $120 for a repair guy to come out and "fix" it, when it shouldn't be having any problems bei

I had a great experience at Lowe’s thanks to Paul in the garden/plant department. He was friendly, patient, and genuinely helpful when I was looking for a houseplant. I ended up getting an Aglaonema (which I’ve named Léon!) and Paul took the time to explain care tips, watering, and placement so I felt confident taking it home. It makes a huge difference when someone actually listens and helps. Especially with plants! Thank you, Paul!

I used Lowe’s PROfessional installation for a wood privacy fence, and unfortunately the experience was far below what I expected. Materials were delivered to my home in early September. Installation was supposed to begin the following Monday, but when the installer arrived, the utility lines had not been marked — something that should have been coordinated by either Lowe’s or the contractor. Because of this, the installer did not begin work until Wednesday. From there, progress was extremely slow. The installer typically worked only 2–4 hours and then left for the day. By the end of the first week, only the posts were set, and the project was nowhere near completion. When the fence was finally marked as “finished,” I found numerous problems: • Nails protruding through 2x4s, creating a sa

Extremely friendly staff. I was Quickly helped out to find the exact products I needed making for an efficient and low friction experience.

Tried to do the survey but unfortunately it wouldn’t submit. But Randy was super helpful and super kind! If the survey leads to a reward for the most. He deserves it!