Luna Flooring Gallery

Worst carpeting experience! Sales person closed one room carpet deal for $704.00 on his tablet, no copy of contract left with us. Scheduled for Tuesday with instructions that the installer would call my cell phone prior to arrival. 4 installers show up at 8AM, with no call to my cell phone. None of the installers could understand the sentence, "You were supposed to call to give us notice." One installer said, "Ok. " Another installer just said, "Luna." I repeated the statement 3 times with installers slowly advancing toward me as if to push by. I said,"Wait a minute." I quickly prepared the room and allowed them in. 4 guys working in 12' x 10'. They finished quickly and exited hastily. Both doors in the room left open when I looked at the carpet. After they left, I closed doors to find hug

Avoid Luna flooring at all costs!!! I had nothing but problems with Luna from the time we signed the contract up through today almost 2 years later. We were sold what is allegedly a high traffic, water resistant flooring and paid for what we thought was a quality product. The flooring is not holding up well to normal family use and has started to bubble around the kitchen sink. When I called about the warranty I was informed my flooring was 11 DAYS past warranty and there was nothing they could do. The installation process was a total mess, the person installing was delayed several times, as was the flooring that they assured me was in stock when I signed the contract. Since I did my own tear-out this left my house looking like a mess down to the sub floors for over a month. Fast forward 2

I used Luna Flooring once in the past, 6 years ago and they were fine. HOWEVER, they call me NON-STOP!! I get pissed and tell them to remove me from the call list and the calls stop for a few months and then they start up again. Incessantly calling. As in HARASSING, see screenshot. They called 7 times in one minute. They call back to back to back. It's insane. As a result of this alone, I will NEVER do business with them again.

We had a good experience initially working with the sales group on products, pricing, and options. We were looking for finishing flooring in two rooms in our basement where one room had a slope to a drain. The team was nice enough to send out an installer ahead of install to walk the slope and suggest best product and prep. Which was sanding down some concrete and leveling with new drain. We were happy at that point but ran into issues with the install operation. In our quote there was $450 for floor prep in the one room. When the installer showed up he had no equipment to sand/grind down high areas. They did a quick job of leveling a little bit of the floor and didn't put in a new drain cap. Very disappointing they were not prepared to do what they quoted and only ended up preppin

They left nails all over my yard and driveway causing me to get a flat tire. They would not reimburse me for the new tire even though it was their fault. They also did not secure the carpet down properly. I asked them to repair it, but they did nothing and closed my account without me knowing. I called back 3 weeks later to find that out and start the process all over again to get them to fix it.