MacFarlane Dunn Oil Company

Very disappointed with Dunn Oil. We were in an emergency needing oil for our home, and I had permission from the account holder to request delivery, but the lady on the phone refused to help. Poor customer service in a critical situation.

My mother has had Dunn oil for 30 years, my mother died on November 19, 2021. Her furnace dry fired while I was not there, i called Dunn oil and they had someone out very quickly and have replaced the furnace and in the saddest moments in my life, they were completely understanding and worked with me through everything. I can't say enough great things about this company, words can't describe my heart felt admiration for Dunn oil, if anyone is thinking about getting an oil company or changing please go with Dunn oil you will be happy

They're much more expensive than nearby companies and took several more days to deliver our oil. They charged us for the full volume of our tank instead of actual volume delivered. It took almost 2 weeks and several phone calls for them to refund us the several hundred extra dollars. They have no way to order conveniently online. The final nail in the coffin was when I ordered from them and a completely different company I had never heard of, with low online reviews, showed up. I learned later in a letter from Dunn that this other company bought Dunn. They didn't bother telling me when I placed the order. We switched to JA Healey and are happy so far.

We have used Dunn Oil for almost 20 years. They've always been quite responsive and accommodating. Today our behemoth of a furnace started making a funny noise. I called the company since it's below freezing at the moment. Someone was there less than an hour later and replaced the "bearings" of the motor. Furnace is running again. Technician was super knowledgeable and very friendly. Truly great service!

I've been with Dunn Oil for all of my different properties throughout Stow, Maynard, Acton and Concord. They've done everything from new funaces, to new oil tanks and deliveries for me since the sixties. I trust them and my properties depend on them.