Maid Right of Richmond

We used Maid Right for two cleanings: a move-in cleaning for a single-family home ($350) and a move-out cleaning for a rental single-family home ($250). We chose them because they provided the most affordable quote, and we were comfortable with a standard move-out clean, but several core items were missed. Positives first: scheduling was easy, John was courteous, and the team arrived on time. John also followed up twice after the cleaning. Due to our timing, we weren’t able to fully inspect the rental property until the day before our move-out date. They did a good job on some items, including the microwave, countertops, bathroom surfaces, and vacuuming. The main issue was the move-out clean. Several items were missed or only partially cleaned, including standard-height glass (sliding d

Carol and her crew came in and did a move out clean. They did a wonderful job with everything except one thing I will get to that in a moment. First I need to say these folks have good communication I was emailed and texted a reminder of my cleaning day. They did forget to clean the bottom of my refrigerator they came out on 12-19-2025 I didn't check the fridge after they finished everything else ( yes my fault). I knew I forgot something in the fridge on 12-31-2025 I took the drawers out of the fridge low and behold it's not clean. I sent a text on the same day to let John know and asked to be compasated for not cleaning this. No response about my text. John called me today 1-9-2026 I asked him about compensating this he said sorry it's been to long to do anything about this. For this re

I paid $300 for a “move out clean” & let the cleaners into my home. I came back after they finished & the place was still dirty. I spent an hour cleaning myself, which obviously defeats the whole purpose of hiring cleaners. When I brought this to the owner John, he was VERY rude for no reason. I was polite, I didn’t even ask for a full refund, but I expected at least some of my money back for the trouble. John flat out refused. For reference- I had a similar issue with another cleaning company back in 2022 & they resolved it immediately & KINDLY. I don’t want to work with a business that can’t correct their mistakes. This could have been an easy fix but now my experience is entirely soured.

Maid Right offers excellent services and amazing customer service! The team is always friendly and professional and they do a wonderful job cleaning our home.

They got a free $125 out of me! The charge your card before the job is even completed. The man answering the phone is extremely rude and had excuse after excuse as to why the maid didn't clean properly. She didn't dust, she half cleaned the shower, and did not even vacuum because her vacuum broke! Save yourself the hassle and find better, more politer cleaners!