Massey Services GreenUP Lawn Care Service

I've had Massey provide landscape services for the past 6 months + Aeration and it's made no difference to my lawn. I even paid for the expensive GreenUp Soil Conditioning ($1200) and it worked on 1/3 of the lawn, so now my lawn is growing unevenly. How do I know its made no difference? I have pictures from a year ago and they look identical with the exception of a few patches where the grass is green. I met with the service manager after 45 days and they asked me to wait 90. At 90 days, I called again, left a message with no return. After cancelling, they still showed up a month later. Customer service is horrendous but they're quick to take your money. I've left messages for their employees with no call back since I've cancelled. I've requested the receptionist to have them call me, not

Worst lawn company out there. I have never seen my lawn get a lot worse with weeds growing out of control after I started with them. I stopped paying them but they went after me for contractual agreement for payment even though they were completely useless so I just paid and canceled the service immediately. ***I also had sod installed by them, and just like other reviews, they installed sod that was yellow and dying to the extent they had to come out twice to put "special treatment" and I had to water them every night for 2 months straight to get them to survive and green up. Their excuse was that my sprinklers were not watering enough even tho i followed their exact instructions. I have pictures showing the sod the day they were installed in addition to that there was areas with missing

I originally signed up with Middleton Lawn Service many years ago and always had a beautiful lawn, but since MASSEY bought them out years ago and took over, it has gone straight downhill. The weeds and pest damage in my lawn has consistently increased every year to the point where it is almost all weeds and/or damaged spots. I called to complain about how bad it looked and was told a manager would call me to set up a time to come out to the house and address my concerns. I waited several weeks but that call never came, so I was forced to call again and cancel the service. I have basically wasted hundreds and hundreds of dollars over the years to have a lawn full of weeds, and NO attempt by management to rectify the situation or even bother to reach out to me. Google won't let you post a ZE

DO NOT USE THIS COMPANY FOR SOD INSTALLATION!! We chose this company to install our sod because they said they would guarantee the sod if we signed up for their monthly lawn maintenance program. Within the first two weeks 75% of the sod began to die and we called in and told them. They told me that they needed to apply some super type of fertilizer or something but then they didn't come out to apply it for over a month. At that point 75% of the sod was completely dead and no fertilizer is going to bring it back from the dead. Months and months of phone calls demanding that the sod be replaced was only met with them telling me that the supplier wouldn't work with them. Well I didn't hire their supplier, I hired them. It has been a full 6 months since the sod was installed and the only thing

I've been a customer of Massey Services for over two years, and unfortunately, my experience has been consistently disappointing. There always seems to be a new issue, and the lack of accountability and follow-through has reached a point where I feel compelled to share this publicly. Last summer (2024), a large patch of my lawn was completely burned out—so severely that the grass was entirely gone. Shockingly, my technician still marked the lawn as “in great condition” on his report. When I confronted him directly, no correction was made. I escalated the issue to Massey, and they sent out an area manager who acknowledged the damage and promised to install plugs to begin restoring the area. That was in August 2024—it is now April 2025, and nothing has been done. Despite reaching out to th