MasterPark Garage

I absolutely love this place. I use it every time I fly, which is very frequent. Not only do they have great customer service upfront but over the phone. I always feel like it’s family when they’re answering. In addition now that it’s winter they turn on the heater and everything for me so when I get in my car, it’s so warm and cozy! They are very reliable and I would highly recommend anyone to leave your vehicle here. I have used them over a dozen times and they go above and beyond customer service! Shoutout to my islanders sisters upfront!!

This review is in regards specifically to the Garage location. First of all, it pains me to leave a negative review as we have, literally, used MasterPark (primarily Lot B) for the past 15 years as frequent travelers. For this last trip, we reserved ahead of time for the Garage. Upon arrival to pick up our car, we followed the standard procedure of calling to request a pick up at the airport. After 20 minutes of not seeing a shuttle, we called to say we were still waiting and the person who answered the phone (male) abruptly responded with, “I’ll send a shuttle.” and then proceeded to HANG UP on my husband. Five minutes later, a shuttle FINALLY shows up at the pickup location before ours. So we haul our bags down to get on when the shuttle driver says, “I’m full. Wait for the next shuttle

Highly recommend using Masterpark "Lot G" garage. The staff was helpful and the process was easy and my car was returned to me with no problems. I hadn't flown for over 5 years and appreciated parking here and using the shuttle! * Be sure to look for an online discount or coupon, they honor them without hesitation!

Been using this place for years. Everyone is always so kind. Fast service, car always ready and waiting. Guys who operate the shuttles are always very helpful. Great value, awesome service, super people.

Huge increase in rates matched by huge decrease in service. Over $40 per day after hidden living wage fee and taxes. First shuttle was full. Driver says so sorry, there will be another in 5 min. We called in to let them know the first shuttle was full. 10 minutes later one shows up. Then drives by and ignored us ...haha literally ran after it and yelled out that he drove by us. Finally caught up to it and asked the driver if he saw or heard us. He says so sorry very busy didn't see you. The other passengers said even they heard us and told the driver but he kept going... They said that guys going to be mad when he catches up. It's not drivers fault but poor management. They know how many people are coming when bc it's in the system... Rates are almost double now. It's cheaper now to tak