MechaniCool, LLC

I am beyond words. I truly have faith in humanity. I won't go into details, but Mechanicool basically fixed my AC and didn't charge me. I recently was in the hospital for a couple of weeks and couldn't work. My daughter-in-law had her AC worked on and had a prior relationship with the company. She explained my situation to Mechanicool and the technician said he would see what they could do. Well, they came out today and fixed my AC. I told the tech I couldn't pay today and he said don't worry about it, it's taken care of. I thought my daughter-in-law paid for it but she said no, Mechanicool took care of it. I don't know the cost, but I will make it up to them. If you believe in miracles (and I do), Mechanicool is truly a company that can be trusted. Simply said, you just don't hear about c

Mechanicool was professional and informative from our first assessment to install. Thoroughly explained what they would do and how our new thermostats worked. Made sure to leave our house cleaner than when they started. That's caring you don't see anymore. Highly recommend!!

RJ arrived on time and was very friendly and knowledgeable. Took time to thoroughly answered all questions and concerns. He explained all he was doing, test results of components and how each component operates within the system. He had the parts on the truck to replace needed components quickly and still had time to explain what each part does. It always a pleasure to have any of their technicians out to check the system.

I’ve been with MechaniCool now for about 5 years when I purchased a new system from them. I signed up for the maintenance program with visits and inspection 2X per year. Technicians providing the service have always been professional informing me of any potential problems. Techs never try to upsell but do at times recommend a product or service. If my answer is no, it’s the end of the conversation, no pressure. Service today was performed by Tyrone who provided information on exactly what he inspected and that no problems were found. The service contract is reasonable. I highly recommend MechaniCool.

We used this service for maintenance, and they did a great job. But the reason for my lower star review is that they gave us an estimate at the time of maintenance for preventative work. And then they emailed every day for us to approve the estimate. Once we approved it we never heard from them again. Not to set up service, to pay, anything! I've reached out a few times to check the status.... crickets. It was initially given to us in September.... and now it is almost December.