Mercurio's Heating & Air Conditioning

I decided to wait until all repairs were complete after 2 issues with mercurios. If anyone looks them up, you will see terrible reviews on yelp. Better yet, look them up on L&I and see the repeat violations they obtain. I got the service I paid for only after I called them. My furnace failed the evening of install (corrected by fixing original install), the techs installing all the piping in my home left open unsealed holes to my exterior (corrected after report to customer service), failed permits to which my tech said "its a bullshit failure and theyre just looking for shit". Is there customer service acceptable? Maybe. Is first time quality a mantra? Unlikely.

Wanted to replace my hot water heater before it fails. Mercurio's replaced on Saturday and the unit does not work. Called them an hour after tech left, unit NOT working. They will not do after hours "plumbing repair". Will not call a manager to report that they were just here replacing the unit. Won't do anything except schedule an appointment for Monday morning. Two days without hot water. Horrible. *edit* Tech did come back that evening, eventually found and corrected the problem. Kudos to Dustin for sticking with and correcting the issue.

Technicians Arnold and Tavais, along with Electrician Ed, did an outstanding job removing our tired 18-year old heat pump system and installing a new system. They arrived on time, professional and cordial. They went to considerable effort to explain what they'd be doing and why, and encouraged questions to which they always provided knowledgeable and understandable answers. Along the way they encountered frequent technical challenges which they calmly and professionally resolved. Moving new system components from truck to install site included a steep, slippery slope - no problem for them. Removing the carcass of the old system uphill in the rain appeared sufficiently risky that I suggested they leave it where it was until the slope dried out. Yikes, they were having none of that - "the

My landlord hired Mercurio's for a gas leak issue in my rental after the gas company turned off the gas (red tagged) with only a note saying there was a leak in the pipes somewhere. The technician, Dustin, came by and did a fantastic job finding the leak and resolving the issue. He spent hours checking every joint in the gas piping as it was quite difficult to find the leak. The only clue he had from the gas company was that it was maybe happening in one bedroom's walls. Excellent service from Dustin!

This company and its employees were amazing. Brandon, Jeremy, and every single other one. We had 2 crews a total of 8 guys by the end of the day removed and installed both units on our property very professional and work together as an amazing team. Thank you all for making this a wonderful experience.