Middleby Residential

Thank You. Wendy on Parts, Patricia on Service and Nikkie bringing it all together. I had questions they had the answers.. thank you again for making my repair a lot easier..

My Viking fridge is busted ALL the time and we’re still in warranty. I’ve probably had over 20 service calls, the ice machine slowly chipped paint onto the ice my family ate, and customer service refuses a refund or replacement! I’ve wasted way too many days being home for service repairs. This fridge is a nightmare you don’t want. Watch the video before buying this fridge!!! It’s a must see!!!!

Nice staff, quick loading. No overnight parking as the gates are closed. There is a small room near the entrance to park truck and trailer, if you arrive couple of hours early. Do not take Ridge Rd to drive here, as it is no truck route (not updated in garmin gps).

As a contractor with over 10 years in the industry, this is by far the most disgraceful company I’ve dealt with. Not because their policy didn’t go my way—but because of the blatant dishonesty and refusal to take responsibility. The ice machine never worked. After a month of failed service calls, they still refused to issue a refund or resolve the issue. I was constantly passed around, put on hold, and given empty promises. Megan Moore outright lied about resolving the problem. Every step was a runaround. No integrity. No accountability. No service.