Mr. Appliance of Katy

It’s been busy and Krystal hired a repair service to look at an issue with our refrigerator. They charged us $140 to make the service call. Came out and after two visits diagnosed it as a gasket repair on the freezer. A very simple repair that takes 20 min. The repair man then applied the charge for the gasket and labor and and charged me $490. I thought this was a lot and asked to see an itemized receipt. It could not be produced. So I asked to speak to the owner, Robert Scheifer. Spent a few minutes with him and he gave this long story about how their system works and would cost customers more if they set it up differently. I was unhappy with the explanation. I began doing a little research and a few people in the know on these types of repair reached out. Turns out that the issue wasn’

Great experience. Learned a lot about my washer while they were here. Prompt service! Fixed the issue quickly. And both gentleman very kind. Thank you Melvin and Sam! Would highly recommend.

The tech who came out was nice. Told my wife it would be 3 hundred something to fix our 700$ washer machine. We found that to be better than buying a new one. Magically the bill became 500$ and unfortunately my wife just paid it. Then they come back to put in the ordered part, and of course that’s also not the problem, so let’s see what this repair will be….. I had to stop him and say this “you guys know how much this appliance costs, it is in your customers best interest to be aware of that”” I also work in service, and if I was to start throwing 500$ bills to them to fix a 700$ washer without at least bringing up that it’s real close to getting a new one, they should fire me and not use me again. So that’s what we will do, and again I give it 2 stars because the guy was nice. Not to s

Melvin came out and diagnosed the problem with my dryer right away. Was able to get the part and return the next day. There was a bit miscommunication about our appointment time, but he patiently waited for me to come home when I could. I honestly just wished that the repair was not so expensive.

Pablo did such a great job, his fix on our gas range oven was very fast! He also gave us some pointers to help with the longevity of our appliance. Will definitely call if we need services again.