Mr. Chimney and Hearth Shoppe

I ordered a Ravelli pellet stove on November 29, 2025 and have a cash deposit of$6,300. They scheduled the installation for January 14, 2026 but never came to my house to look at the job and what if any challenges they were. Fast forward to January 14th father and son arrive with the stove and proceed to clean the chimney and prep the fire box for the stove. Now the problems start. 1. They couldn't install the custom chimney cap due to damaged concrete at the top. Take off ~$550 because they didn't come look at the job. 2. The flu pipe did not fit the stove exhaust pipe without an adapter. They were the same size. 3. They didn't have the adapter but had on order and couldn't tell me when it would be in. 4. I told them if they couldn't get the job done by Saturday I was going to cancel the

Mr. Chimney on Tarklin Hill in New Bedford is excellent! They provided quick scheduling with fast and reliable service. Ariel is wonderful at keeping you informed and listening to your individual needs. Jordan from Mr. Chimney is outstanding! He carefully and respectfully entered my home with all his equipment. He covered everything and didn’t leave a trace of ash residue. My fireplace is all white wood and with the care and attention to detail that Jordon provided, it still is! I highly recommend Mr. Chimney. I am sure you be highly satisfied!

Great job with repairing my Man Cave gas insert ! Aiden was very knowledgeable! They assessed the problem got the parts needed and even cleaned and painted the inside firebox, cleaned and vacuumed inside and even cleaned up the decorative stone. Very impressive customer service 5 stars! Oh ya and showed up on time! Rick O’Rourke

Ari, who was very accommodating and friendly, responded back to me in a timely manner. I needed my chimney inspected and cleaned ASAP for fear of another upcoming snowstorm and a loss of power. It being a family run business, she contacted her brother Aidan, who it turns out was very knowledgeable and professional, to tackle this job. My chimney was in bad shape but Aidan, with extra effort, restored it back to working condition and he left the place spotless. Thanks again Mr Chimney for your timely and quality service. I will be calling on them again.

Had our chimney taken down. They did a great job! The workers lined the floor on each level of the house to protect the floors and keep the dust down. Took the chimney blocks out in big chunks to manage the debris. Cleaned up after the job was complete. Very happy with the work performed. Thank you