Mr Plumbing and Drains

Cyrus was a pleasure to work with. I had an outdoor spigot that needed a replacement and he was fast, knowledgeable and transparent about what he was doing. Was he the cheapest? Nope. But he didn't cost the most either. In the end I was happy with the work they did and not upset about the price they charged. I will call them back agin.

I needed a plumber to work with the city to obtain a permit for work that was already done (my grandparents' house, now passed). Cyrus told me the permit costs $190 and the time would be $196. Seemed high, but ok, whatever, I needed it done. When I talked to the city, the cost for the permit was only $81. When I asked Cyrus about it, he said that's a standard fee for all permits, no matter the price. Feels wrong. This company overcharges as part of their business model, and I suggest you go elsewhere for fairer pricing.

Cyrus came out and assessed my water softener recently. He was very kind and made sure to tell me my options while not pressuring me to go with their company (which, of course, I did). We scheduled a time for him to come back for the installation and he and the team arrived promptly and everything looks great! (And is now working great, thank goodness!) He also made sure to explain the new system to us, answered all our questions, and made sure everything was running smoothly before leaving. All in all a very smooth transaction. Thank you so much!

I want to start by saying we had Hero come out for our main sewer line multiple times over the last 2 years…including a 20K main sewer line replacement in the summer of 23. Suffice to say, we are still having backups on our main sewer line, and after having Hero out multiple times to “fix” it, we grew tired of their “solutions”. Enter Cyrus. I had read reviews about Cyrus, and the work he did and the honesty he shared with all his customers, I was a skeptic, can you blame me? (Don’t answer that) Cyrus not only asked questions about what Hero had did from every angle possible to better understand what might be happening, he consistently apologized for the situation I was in and showed real empathy towards our situation…that’s never happened before. Then he went to work. He kept me informed

Honestly, I do not write reviews ever but, I have to give credit where it is due and put others on to the great service that we always receive from Cyrus. He has provided exceptional service for both my home plumbing needs and our place of business. Any issues we have he is available, professional, super knowledgeable and kind. This level of service is hard to find and it’s much appreciated. He has changed faucets in my home, installed water heaters, fixed leaks, replaced old pipes, the list goes on and on! He’s always the first person we call when we have questions or concerns with ANYTHING plumbing! We will be loyal customers for life. Thanks Cyrus!