Mr. Rooter Plumbing of Champaign

I like to give a big thanks and shout out to Taylor and Payton the ladies in the office at Mr Rooter they stayed in contact with us over the phone multiple times during the day and they even called after the job was done to make sure that we were satisfied I get big thanks to them for helping us do this stressful time also jackson and Blake did a awesome job filling in the dirt and putting my wall back up they deserve a praise too and so does Chelsea and Taylor and Payton

Through the process of purchasing my home, {inspection, repairs and replacement of fixtures and leaks, leach field and drainage pitch) Shane from the jump was insightful, knowledgeable and very interested in looking out for me and my daughters during the inspection. Then moving forward with my purchase I found more issues with many areas of concern... All were addressed by Shane and he then got Wade involved in the repairs. When I say these guys are in it with you, I truly mean it. I never felt like I was being taken advantage of, the price was very reasonable and always answered questions with great understanding of what was needed and why... I am a come back customer and I will keep Mr Rooter as my current and future services... You guys are awesome! Big thanks to Shane and Wade!

I cancelled our services with this company due to complete unprofessionalism and the lies they spun. The first call the tech was about 2 hours late. They did not call us to inform of the delay. We've had to call every time for a status update. The tech couldn't find a clog so said we needed a camera service. The day after Shane came out, he was scheduled from 1pm to 3pm and didn't arrive until after 7pm. Again no contact from them to tell us of the delays. Shane was very personable but the company he works for is not. He said he couldn't find a clog but his camera was hitting something hard between 5 to 10 feet down. That it may be a collapsed pipe. He quoted us 4500.00 and guaranteed that with their excavation crew they wouldn't be late. Well here we are and the we're scheduled for 8am a

Mr rooter always answered their phones and they were always friendly and helpful. Their workers were knowledgeable and personable. Shane and Travis were great! They snaked my lines and alleviated my problems. But there whole communication system was absolutely horrible and extremely frustrating. They did not make 2 appointments and did not bother to inform me. I sat for hours waiting just to call and find it was switched so i could wait again.

They scammed my landlord out of $14,000. He is foreign and hardly understands English. I found out they didn’t even have a permit to work on our property. They have caused so much emotional distress to my landlord and I. I almost had to move out because they’ve been “working” on the plumbing for a month. Do NOT hire them!!! Even the city said they wish they’d get shut down. They left the bathroom a HUGE mess and we found out they didn’t even HAVE to dig up the bathroom in the first place. Trash people!