Naperville Chimney Services

We used Naperville Chimney Services for pressure washing & weatherproofing after deciding their chimney repair quote was too expensive. Pros: • Clear online communication and friendly technicians • Professional email receipts with photos Cons: • Technician tried to skip pressure washing, saying “we like to keep some algae on there as a barrier” ….really? • Had to show their own email to confirm pressure washing was included • Only ~60 minutes of total work but charged $900 labor + ~$240 materials (equates to $450/hr/each for two workers) Overall: Good communication, but overpriced for the amount of work. A general contractor may be a better choice for waterproofing. Communication: 5/5 Attention to Detail: 3/5 Value: 2/5 Quality of Work: TBD

Attention to detail was incredible. I have been using another service since 1995, but after stumbling upon Naperville Chimney on Facebook and minding their posts of training, safety, thoroughness with modern technology and tools. I called for an estimate of typical services. Perhaps I should not say this, but I expected to hear double the estimate! I expected a final report of similar to the previous cleanings; I was shocked to see first-hand the camera views showing multiple issues that need to address before next season. It was cute having my previous Sweeps show-up in long duster coats and wearing stovepipe hats, but it's clear NCS are professionals and reasonably priced.

We recently had our fireplace relined and some additional work performed. Naperville Chimney Services did an excellent job of not only performing the work but also excellent communication throughout the process. We have been a customer for years for annual cleanings and inspections and we are very happy that we used them for the relining of our 50 year old fireplace. We feel confident in the work and look forward to using our fireplace safely for many years ahead.

I utilized this company's services in 2024, largely due to my respect and high regard for the Naperville Fire Department, whose involvement factored into my decision. The work performed was satisfactory, and the overall process went smoothly. However, I found the cost to be on the higher side. The service includes a lifetime warranty, contingent upon the completion of an annual inspection, which is priced at $250—even though an inspection service is listed online at $69. While I understand this is part of their business model and accept the terms, my concern lies with their communication practices. Although the company sends annual reminders, those reminders fail to clearly state that failing to schedule the inspection with them will void the warranty. I made a reasonable request for the

Aeden explained everything he was doing, welcomed me to watch the chimney inspection camera in action, and kept everything around the fireplace protected and cleaned. He was very thorough, and answered all questions I had. He even gave many helpful tips related to fire safety. I would recommend this company.